functions/public/Set-TDXTicketSLA.ps1
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<# .Synopsis Sets or changes the ticket's current service level agreement (SLA). .DESCRIPTION Sets or changes the ticket's current service level agreement (SLA). .PARAMETER TicketID The ID of the Ticket. .PARAMETER NewSLAID ID of the new SLA to set the ticket to. .PARAMETER Comment Comment to add to the ticket. .PARAMETER UsersToNotify Emails of the users to notify, provided as an array. .EXAMPLE Set-TDXTicketSLA -TicketID '1394102' -NewSLAID 60 .EXAMPLE Set-TDXTicketSLA -TicketID '1394102' -NewSLAID 60 -Comment 'SLA Changed to Test SLA' .EXAMPLE Set-TDXTicketSLA -TicketID '1394102' -NewSLAID 60 -Comment 'SLA Changed to Test SLA' -UsersToNotify @('buch1@illinois.edu') .EXAMPLE Set-TDXTicketSLA -TicketID '1394102' -NewSLAID 60 -UsersToNotify @('buch1@illinois.edu') #> function Set-TDXTicketSLA{ [CmdletBinding(SupportsShouldProcess)] param ( [Parameter(Mandatory=$true)] [Int]$TicketID, [Parameter(Mandatory=$true)] [Int]$NewSLAID, [String]$Comment, [String[]]$UsersToNotify ) process{ if ($PSCmdlet.ShouldProcess("Ticket ID: $($TicketID)/SLA ID: $($NewSLAID)", "Sets SLA for Ticket")){ $RelativeUri = "$($Script:Settings.AppID)/tickets/$($TicketID)/sla" $Body = @{ 'NewSlaID' = $NewSLAID } if ($Comment) { $Body['Comments'] = $Comment } if ($UsersToNotify) { $Body['Notify'] = $UsersToNotify } $RestSplat = @{ Method = 'PUT' RelativeURI = $RelativeUri Body = $Body | ConvertTo-Json } $Response = Invoke-TDXRestCall @RestSplat $Response } } } |