NinjaRmmTicketTool.psm1
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# Global variables $global:NinjaRmmTokenUrl = '' $global:NinjaRmmClientID = '' $global:NinjaRmmClientSecret = '' $global:NinjaRmmRefreshToken = '' $global:NinjaRmmTicketCreationUrl = '' $global:NinjaRmmBearerToken = '' Function Set-NinjaRmmGlobalSettings { [CmdletBinding()] Param( [Parameter(Mandatory = $true)] [String] $TokenUrl, [Parameter(Mandatory = $true)] [String] $ClientID, [Parameter(Mandatory = $true)] [String] $ClientSecret, [Parameter(Mandatory = $true)] [String] $RefreshToken, [Parameter(Mandatory = $true)] [String] $TicketCreationUrl ) $global:NinjaRmmTokenUrl = $TokenUrl $global:NinjaRmmClientID = $ClientID $global:NinjaRmmClientSecret = $ClientSecret $global:NinjaRmmRefreshToken = $RefreshToken $global:NinjaRmmTicketCreationUrl = $TicketCreationUrl Write-Verbose "Global settings have been set." Write-Verbose "Token URL: $TokenUrl" Write-Verbose "Client ID: $ClientID" Write-Verbose "Ticket Creation URL: $TicketCreationUrl" } Function Get-NinjaBearerToken { [CmdletBinding()] Param() $Body = @{ grant_type = 'refresh_token' refresh_token = $global:NinjaRmmRefreshToken client_id = $global:NinjaRmmClientID client_secret = $global:NinjaRmmClientSecret } $Headers = @{ 'Content-Type' = 'application/x-www-form-urlencoded' } Write-Verbose "Request URL: $global:NinjaRmmTokenUrl" Write-Verbose "Request Body: $($Body | ConvertTo-Json -Compress)" Write-Verbose "Request Headers: $($Headers | Out-String)" try { $Response = Invoke-RestMethod -Uri $global:NinjaRmmTokenUrl -Method Post -Headers $Headers -Body $Body Write-Verbose "Token refresh successful. New access token retrieved." $global:NinjaRmmBearerToken = $Response.access_token } catch { Write-Error "Error in refreshing access token: $_" if ($_.Exception.Response -ne $null) { $ErrorContent = $_.Exception.Response.Content.ReadAsStringAsync().Result Write-Error "Detailed Error: $ErrorContent" } } } Function New-NinjaTicket { [CmdletBinding()] Param( [Parameter(Mandatory = $true)] [String] $ClientID, [Parameter(Mandatory = $true)] [String] $Subject, [Parameter(Mandatory = $true)] [String] $Description, [Parameter(Mandatory = $true)] [ValidateSet('NONE', 'HIGH', 'LOW', 'MEDIUM')] [String] $Priority, [Parameter(Mandatory = $true)] [ValidateSet('1000', '2000', '2001', '3000', '3001', '3002', '3003', '3004', '3005', '3006', '3007', '4000', '5000')] [String] $Status, [Parameter(Mandatory = $true)] [String] $Type, [Parameter(Mandatory = $true)] [String] $TicketFormId, [Parameter(Mandatory = $true)] [String] $RequesterUid ) # Ensure we have a valid bearer token if (-not $global:NinjaRmmBearerToken) { Get-NinjaBearerToken } $Headers = @{ 'Authorization' = "Bearer $global:NinjaRmmBearerToken" 'Content-Type' = 'application/json' } $Body = @{ clientId = [int]$ClientID requesterUid = $RequesterUid subject = $Subject description = @{ public = $true body = $Description htmlBody = $Description # Include both text and HTML body for better compatibility } priority = $Priority status = $Status type = $Type ticketFormId = [int]$TicketFormId } | ConvertTo-Json -Depth 3 Write-Debug "Request URL: $global:NinjaRmmTicketCreationUrl" Write-Debug "Request Headers: $($Headers | Out-String)" Write-debug "Request Body: $Body" try { $Response = Invoke-RestMethod -Uri $global:NinjaRmmTicketCreationUrl -Method Post -Headers $Headers -Body $Body Write-Verbose "Ticket created successfully: $($Response | ConvertTo-Json -Compress)" Write-Verbose $Response } catch { Write-Error "Error in creating ticket: $_" if ($null -ne $_.Exception.Response) { $ErrorContent = $_.Exception.Response.Content.ReadAsStringAsync().Result Write-Error "Detailed Error: $ErrorContent" } } } |