Data/Templates/TicketType.json
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[
{ "id": 0, "name": "string", "ticket_count": 0, "visible": true, "enduserscanselect": true, "itilrequesttype": 0, "statusafteruserupdate": 0, "statusaftersupplierupdate": 0, "closedrequestswithupdates": 0, "includeinmobiledbsync": true, "workflow_id": 0, "workflow_name": "string", "always_bcc": "string", "reopenedstatus": 0, "closedrequestsemailid": 0, "webannouncement": "string", "chargerate": 0, "initial_status": 0, "default_team": "string", "default_agent": 0, "default_agent_name": "string", "default_sla": 0, "default_priority": 0, "default_category_1": "string", "default_category_2": "string", "default_category_3": "string", "default_category_4": "string", "default_summary": "string", "default_details": "string", "default_details_html": "string", "default_excludefromsla": true, "default_showforusers": true, "default_sendack": 0, "default_sendemail": true, "allowall_actions": true, "allowed_actions": [ { "id": 0, "type": 0, "key1": 0, "key1_name": "string", "key2": 0, "key2_name": "string", "_warning": "string" } ], "allowall_status": true, "allowed_status": [ { "ticketype_id": 0, "tickettype_name": "string", "status_id": 0, "status_name": "string", "tickettype_group_id": 0, "_warning": "string" } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "approval_process_id": 0, "approval_process_name": "string", "from_mailbox_id": 0, "hide_respond": true, "close_kb_action": 0, "default_product_id": 0, "default_product_name": "string", "email_start_tag_override": "string", "email_end_tag_override": "string", "acknowledgementtemplate": 0, "acknowledgementtemplate_name": "string", "acknowledgementtemplateooh": 0, "acknowledgementtemplateooh_name": "string", "dontsendslareminders": true, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "rates": [ { "id": 0, "area": 0, "charge_id": 0, "startdate": "2019-08-02T14:35:57.042Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ], "_warning": "string", "use": "string", "sequence": 0, "group_id": 0, "group_name": "string" } ] |