Data/Templates/Ticket.json

[
    {
      "actioncode": 0,
      "id": 0,
      "dateoccurred": "2019-08-02T14:35:55.618Z",
      "summary": "string",
      "details": "string",
      "status_id": 0,
      "tickettype_id": 0,
      "sla_id": 0,
      "priority_id": 0,
      "client_id": 0,
      "client_name": "string",
      "site_id": 0,
      "site_name": "string",
      "user_id": 0,
      "user_name": "string",
      "team": "string",
      "agent_id": 0,
      "category_1": "string",
      "category_2": "string",
      "category_3": "string",
      "category_4": "string",
      "estimate": 0,
      "timetaken": 0,
      "supplier_name": "string",
      "parent_id": 0,
      "child_count": 0,
      "attachment_count": 0,
      "flagged": true,
      "read": true,
      "enduserstatus": 0,
      "onhold": true,
      "respondbydate": "2019-08-02T14:35:55.618Z",
      "responsedate": "2019-08-02T14:35:55.618Z",
      "responsestartdate": "2019-08-02T14:35:55.618Z",
      "slaresponsestate": "string",
      "fixbydate": "2019-08-02T14:35:55.618Z",
      "dateclosed": "2019-08-02T14:35:55.618Z",
      "excludefromsla": true,
      "slaholdtime": 0,
      "site_timezone": "string",
      "slaactiondate": "2019-08-02T14:35:55.618Z",
      "slapercused": 0,
      "slatimeleft": 0,
      "lastactiondate": "2019-08-02T14:35:55.618Z",
      "organisation_id": 0,
      "department_id": 0,
      "reportedby": "string",
      "user_email": "string",
      "emailtolist": "string",
      "emailcclist": "string",
      "matched_kb_id": 0,
      "release_note": "string",
      "release_id": 0,
      "release_name": "string",
      "release2_id": 0,
      "release2_name": "string",
      "release3_id": 0,
      "release3_name": "string",
      "child_ticket_id_string": "string",
      "child_ticket_ids": [
        0
      ],
      "nextactivitydate": "2019-08-02T14:35:55.618Z",
      "inventory_number": "string",
      "workflow_id": 0,
      "workflow_step": 0,
      "hasbeenclosed": true,
      "unread_child_action_count": 0,
      "child_action_count": 0,
      "is_vip": true,
      "isimportantcontact": true,
      "impact": 0,
      "urgency": 0,
      "startdate": "2019-08-02T14:35:55.618Z",
      "starttime": "string",
      "targetdate": "2019-08-02T14:35:55.618Z",
      "targettime": "string",
      "deadlinedate": "2019-08-02T14:35:55.618Z",
      "followupdate": "2019-08-02T14:35:55.618Z",
      "oppcontactname": "string",
      "oppcompanyname": "string",
      "oppemailaddress": "string",
      "oppcustomertitle": "string",
      "opptel": "string",
      "oppaddr1": "string",
      "oppaddr2": "string",
      "oppaddr3": "string",
      "oppaddr4": "string",
      "opppostcode": "string",
      "oppcountry": "string",
      "opptype": "string",
      "oppvalue": 0,
      "oppconversionprobability": 0,
      "oppvalueadjusted": 0,
      "oppprofit": 0,
      "oppcurrentsystem": "string",
      "oppcompetitors": "string",
      "opptrialdate": "2019-08-02T14:35:55.618Z",
      "oppdemodate": "2019-08-02T14:35:55.618Z",
      "oppdiscountdate": "2019-08-02T14:35:55.618Z",
      "oppattemptsmade": 0,
      "oppconverteddate": "2019-08-02T14:35:55.618Z",
      "oppproductchosen": "string",
      "oppreason": "string",
      "opphear": "string",
      "opptimezonename": "string",
      "oppclosurecategory": 0,
      "projecttimebudget": 0,
      "projectmoneybudget": 0,
      "projecttimeactual": 0,
      "projectmoneyactual": 0,
      "lastnote": "string",
      "userdef1": "string",
      "userdef2": "string",
      "userdef3": "string",
      "userdef4": "string",
      "userdef5": "string",
      "customfields": [
        {
          "id": 0,
          "name": "string",
          "label": "string",
          "summary": "string",
          "type": 0,
          "value": {},
          "display": "string",
          "characterlimit": 0,
          "characterlimittype": 0,
          "inputtype": 0,
          "copytochild": true,
          "searchable": true,
          "ordervalues": true
        }
      ],
      "phonenumber": "string",
      "details_html": "string",
      "takenby": "string",
      "datecreated": "2019-08-02T14:35:55.618Z",
      "createdfrom_id": 0,
      "closure_note": "string",
      "closure_time": 0,
      "closure_agent_id": 0,
      "top_level_id": 0,
      "asset_number": 0,
      "asset_site": 0,
      "slatimeelapsed": 0,
      "slastate": "string",
      "slaexcuse": "string",
      "site_sla_id": 0,
      "supplier_id": 0,
      "supplier": {
        "id": 0,
        "name": "string",
        "logo": "string",
        "toplevel_id": 0,
        "toplevel_name": "string",
        "contact_name": "string",
        "email_address": "string",
        "phone_number": "string",
        "inactive": true,
        "emailtemplate_id": 0,
        "datecreated": "2019-08-02T14:35:55.618Z",
        "phone_number_2": "string",
        "phone_number_3": "string",
        "notes": "string",
        "address": "string",
        "switchslatosupplier": true,
        "emailoverduefixby": true,
        "emailoverdueresponse": true,
        "webserviceurl": "string",
        "emailtemplate_name": "string",
        "accounts_id": "string",
        "website": "string",
        "portal_url": "string",
        "portal_ref": "string",
        "portal_username": "string",
        "portal_password": "string",
        "contact_title": "string",
        "mobile": "string",
        "fax": "string",
        "email_start_tag": "string",
        "email_end_tag": "string",
        "usesnhd": true,
        "nhdurl": "string",
        "nhdemailaddress": "string",
        "nhdpassword": "string",
        "parentid": 0,
        "_warning": "string",
        "customfields": [
          {
            "id": 0,
            "name": "string",
            "label": "string",
            "summary": "string",
            "type": 0,
            "value": {},
            "display": "string",
            "characterlimit": 0,
            "characterlimittype": 0,
            "inputtype": 0,
            "copytochild": true,
            "searchable": true,
            "ordervalues": true
          }
        ]
      },
      "supplier_reference": "string",
      "supplier_slaexcuse": "string",
      "supplier_date": "2019-08-02T14:35:55.618Z",
      "supplier_contract_id": 0,
      "supplier_contract_ref": "string",
      "supplier_sla_id": 0,
      "supplier_priority_id": 0,
      "supplier_responsestate": "string",
      "supplier_responsedate": "2019-08-02T14:35:55.618Z",
      "supplier_responsetime": 0,
      "supplier_respondbydate": "2019-08-02T14:35:55.618Z",
      "supplier_slastate": "string",
      "supplier_slatimeelapsed": 0,
      "supplier_dateclosed": "2019-08-02T14:35:55.618Z",
      "supplier_fixbydate": "2019-08-02T14:35:55.618Z",
      "supplier_breachrespsent": true,
      "supplier_breachfixbysent": true,
      "changestate": "string",
      "approvedby": 0,
      "itil_requesttype_id": 0,
      "showforusers": true,
      "messsent": "string",
      "satisfactionlevel": 0,
      "satisfactioncomment": "string",
      "invoicenumber": "string",
      "invoicenote": "string",
      "invoicedate": "2019-08-02T14:35:55.625Z",
      "invoicepaiddate": "2019-08-02T14:35:55.625Z",
      "nonbillable_time": 0,
      "mileage": 0,
      "planneddate": "2019-08-02T14:35:55.625Z",
      "ccaddress": "string",
      "agreedcleared": true,
      "responsetime": 0,
      "alsoinform": "string",
      "approval_status": 0,
      "justification": "string",
      "backoutplan": "string",
      "communicationplan": "string",
      "testplan": "string",
      "riskdescription": "string",
      "risklevel": 0,
      "impactdescription": "string",
      "impactlevel": 0,
      "serviceid": 0,
      "surveysent": true,
      "planneddateend": "2019-08-02T14:35:55.625Z",
      "source": 0,
      "whoresponded": 0,
      "reviewed": true,
      "currentfaactionnumber": 0,
      "approval_process_step": 0,
      "approval_process_id": 0,
      "faultcodeopen": 0,
      "faultcode": 0,
      "laststatus3rdparty": 0,
      "inform3rdpartysystem": true,
      "deliverycontact": "string",
      "delivery_address": {
        "id": 0,
        "type": 0,
        "description": "string",
        "note": "string",
        "line1": "string",
        "line2": "string",
        "line3": "string",
        "line4": "string",
        "postcode": "string",
        "primary": true,
        "inactive": true,
        "date_active": "2019-08-02T14:35:55.625Z",
        "date_inactive": "2019-08-02T14:35:55.625Z",
        "lat": 0,
        "long": 0,
        "site_id": 0,
        "user_id": 0,
        "_warning": "string"
      },
      "surveyneeded": true,
      "knownerror": true,
      "development": true,
      "causedby": 0,
      "messsentlast": "string",
      "unapprovedchangestatus": 0,
      "changeseq": 0,
      "lastrecurringemailsentdate": "2019-08-02T14:35:55.625Z",
      "template_id": 0,
      "child_template_id": 0,
      "slaholdreminderdatelastemailed": "2019-08-02T14:35:55.625Z",
      "assetstring": "string",
      "mailboxid": 0,
      "merged_into_id": 0,
      "alerttype": "string",
      "actisbillabledefault": true,
      "emaildisplayname": "string",
      "emailpriority": 0,
      "chargerate": 0,
      "forwardinboundupdates": true,
      "loggedoutofhdworkinghours": true,
      "acctmaninformedsurvey": true,
      "laststatuschangeinformed": 0,
      "gfialerttype": "string",
      "quotedescription": "string",
      "quotelabouramount": 0,
      "quotepriority": 0,
      "budgetcode": 0,
      "actualcost": 0,
      "invoicestatus": 0,
      "invoicedescription": "string",
      "invoicelabouramount": 0,
      "invoicematerialsamount": 0,
      "firsttimefix": 0,
      "quotematerialsamount": 0,
      "ukasaccredited": true,
      "labno": "string",
      "istweet": true,
      "twitterscreenname": "string",
      "twitterid": 0,
      "isfacebookpost": true,
      "facebookid": "string",
      "facebookuserid": 0,
      "facebookname": "string",
      "fixbydateadjusted": true,
      "loggedonbehalfby": "string",
      "release_important": true,
      "alternativecontactno": "string",
      "operationalserviceid": 0,
      "requestdetailsprinted": true,
      "serviceformprinted": true,
      "auditstatus": 0,
      "auditunum": 0,
      "auditdate": "2019-08-02T14:35:55.625Z",
      "auditnote": "string",
      "auditfaileddate": "2019-08-02T14:35:55.625Z",
      "auditfailednote": "string",
      "userrequestedapprover": 0,
      "oppdontaddtomailinglist": true,
      "third_party_id": 0,
      "sendprintrequest": 0,
      "pagerdutyid": "string",
      "pagerdutystatus": 0,
      "pagerdutyurl": "string",
      "pagerdutyincidentid": "string",
      "product_id": 0,
      "product_name": "string",
      "component_id": 0,
      "component_name": "string",
      "version_id": 0,
      "version_name": "string",
      "mailentryid": "string",
      "reassigncount": 0,
      "contract_id": 0,
      "billing_address": {
        "id": 0,
        "type": 0,
        "description": "string",
        "note": "string",
        "line1": "string",
        "line2": "string",
        "line3": "string",
        "line4": "string",
        "postcode": "string",
        "primary": true,
        "inactive": true,
        "date_active": "2019-08-02T14:35:55.625Z",
        "date_inactive": "2019-08-02T14:35:55.625Z",
        "lat": 0,
        "long": 0,
        "site_id": 0,
        "user_id": 0,
        "_warning": "string"
      },
      "workflow_name": "string",
      "workflow_stepstarted": "2019-08-02T14:35:55.625Z",
      "lessonslearned": "string",
      "laststatuschangeinformedmanager": 0,
      "lastbugzillasync": "2019-08-02T14:35:55.625Z",
      "sapid": "string",
      "sapattachmentsuuid": "string",
      "currency": 0,
      "projectconsignmentheaderid": 0,
      "projectconsignmentdetailid": 0,
      "servicefailurestid": 0,
      "hdid": 0,
      "deleted": true,
      "matched_rule_id": 0,
      "ignore_kb_match": true,
      "deadlinenotificationhours": 0,
      "showonroadmap": true,
      "roadmapnote": "string",
      "phonenumberfrom": "string",
      "addressfrom": "string",
      "releasenotegroup_id": 0,
      "releasenotegroup_name": "string",
      "changeinformation_html": "string",
      "team_id": 0,
      "team_department_id": 0,
      "sendack": true,
      "agent": {
        "id": 0,
        "name": "string",
        "onlinestatus_actual": 0,
        "onlinestatus": 0,
        "is_online": true,
        "lastonline": "string",
        "team": "string",
        "isdisabled": true,
        "email": "string",
        "ad": "string",
        "lastlogindate": "2019-08-02T14:35:55.625Z",
        "agentphotopath": "string",
        "initials": "string",
        "firstname": "string",
        "surname": "string",
        "colour": "string",
        "jobtitle": "string",
        "sms": "string",
        "extensionnumber": "string",
        "ticket_count": 0,
        "is_agent": true,
        "one_client": 0,
        "teams": [
          {
            "id": 0,
            "agent_id": 0,
            "agent_name": "string",
            "team_id": 0,
            "team_name": "string",
            "department_id": 0,
            "role_id": "string",
            "role_name": "string",
            "is_manager": true,
            "unassigned_access": true,
            "otheragent_access": true,
            "fortickets": true,
            "foropps": true,
            "forprojects": true,
            "in_section": true
          }
        ],
        "departments": [
          {
            "id": 0,
            "agent_id": 0,
            "agent_name": "string",
            "department_id": 0,
            "department_name": "string",
            "role_id": "string",
            "role_name": "string",
            "membershiplevel": 0,
            "includeteamsintree": true
          }
        ],
        "clients": [
          {
            "id": 0,
            "agent_id": 0,
            "agent_name": "string",
            "client_id": 0,
            "client_name": "string",
            "role_id": "string",
            "role_name": "string"
          }
        ],
        "_canupdate": true,
        "_canupdate_moreinfo": true
      },
      "user": {
        "id": 0,
        "name": "string",
        "site_id": 0,
        "site_name": "string",
        "client_name": "string",
        "firstname": "string",
        "surname": "string",
        "initials": "string",
        "title": "string",
        "emailaddress": "string",
        "phonenumber_preferred": "string",
        "sitephonenumber": "string",
        "phonenumber": "string",
        "homenumber": "string",
        "mobilenumber": "string",
        "mobilenumber2": "string",
        "fax": "string",
        "telpref": 0,
        "activedirectory_dn": "string",
        "container_dn": "string",
        "login": "string",
        "inactive": true,
        "colour": "string",
        "isimportantcontact": true,
        "other1": "string",
        "other2": "string",
        "other3": "string",
        "other4": "string",
        "other5": "string",
        "neversendemails": true,
        "customfields": [
          {
            "id": 0,
            "name": "string",
            "label": "string",
            "summary": "string",
            "type": 0,
            "value": {},
            "display": "string",
            "characterlimit": 0,
            "characterlimittype": 0,
            "inputtype": 0,
            "copytochild": true,
            "searchable": true,
            "ordervalues": true
          }
        ],
        "datecreated": "2019-08-02T14:35:55.626Z",
        "inv1": 0,
        "inv2": 0,
        "inv3": 0,
        "inv4": 0,
        "notes": "string",
        "slaid": 0,
        "old_password": "string",
        "new_password": "string",
        "dontackemails": true,
        "web_access_level": 0,
        "showmeonly": 0,
        "showrecentonly": 0,
        "inform": true,
        "inv1site": 0,
        "inv2site": 0,
        "inv3site": 0,
        "inv4site": 0,
        "inv5": 0,
        "inv6": 0,
        "inv7": 0,
        "inv8": 0,
        "inv9": 0,
        "inv10": 0,
        "inv5site": 0,
        "inv6site": 0,
        "inv7site": 0,
        "inv8site": 0,
        "inv9site": 0,
        "inv10site": 0,
        "informaction": true,
        "informclearance": true,
        "inv11": 0,
        "inv12": 0,
        "inv13": 0,
        "inv14": 0,
        "inv15": 0,
        "inv16": 0,
        "inv17": 0,
        "inv18": 0,
        "inv19": 0,
        "inv20": 0,
        "inv21": 0,
        "inv22": 0,
        "inv23": 0,
        "inv24": 0,
        "inv25": 0,
        "inv11site": 0,
        "inv12site": 0,
        "inv13site": 0,
        "inv14site": 0,
        "inv15site": 0,
        "inv16site": 0,
        "inv17site": 0,
        "inv18site": 0,
        "inv19site": 0,
        "inv20site": 0,
        "inv21site": 0,
        "inv22site": 0,
        "inv23site": 0,
        "inv24site": 0,
        "inv25site": 0,
        "showslatimes": true,
        "priority_id": 0,
        "canadd": true,
        "allowviewsitedocs": true,
        "third_party_guid": "string",
        "ischangeapprover": true,
        "cancreateuser": true,
        "department": "string",
        "isheadofdept": true,
        "deputysite": 0,
        "deputyusername": "string",
        "cat2": "string",
        "lastlogindate": "2019-08-02T14:35:55.626Z",
        "email2": "string",
        "email3": "string",
        "iscontractcontact": true,
        "informnewarea": true,
        "informactionarea": true,
        "informclearancearea": true,
        "disclaimermatchstring": "string",
        "viewallcleared": true,
        "twitterscreenname": "string",
        "facebookid": 0,
        "isexternal": true,
        "question1": 0,
        "question2": 0,
        "question3": 0,
        "question4": 0,
        "question5": 0,
        "dontaddtomailinglist": true,
        "caneditwebdetails": true,
        "cataloglevel": 0,
        "canaccesscatalog": true,
        "hasbeentrained": true,
        "admanager": "string",
        "canviewcontracts": true,
        "ispoapprover": true,
        "encmethod": 0,
        "adconnection": 0,
        "useadlogin": 0,
        "site": {
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