Data/Templates/Opportunity.json
|
[
{ "id": 0, "dateoccurred": "2020-07-03T12:50:07.502Z", "summary": "string", "details": "string", "status_id": 0, "tickettype_id": 0, "sla_id": 0, "priority_id": 0, "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "user_id": 0, "user_name": "string", "team": "string", "agent_id": 0, "category_1": "string", "category_2": "string", "category_3": "string", "category_4": "string", "estimate": 0, "timetaken": 0, "supplier_name": "string", "parent_id": 0, "child_count": 0, "attachment_count": 0, "flagged": true, "read": true, "enduserstatus": 0, "onhold": true, "respondbydate": "2020-07-03T12:50:07.502Z", "responsedate": "2020-07-03T12:50:07.502Z", "responsestartdate": "2020-07-03T12:50:07.502Z", "slaresponsestate": "string", "fixbydate": "2020-07-03T12:50:07.502Z", "dateclosed": "2020-07-03T12:50:07.502Z", "dateassigned": "2020-07-03T12:50:07.502Z", "excludefromsla": true, "slaholdtime": 0, "site_timezone": "string", "slaactiondate": "2020-07-03T12:50:07.502Z", "slapercused": 0, "slatimeleft": 0, "lastactiondate": "2020-07-03T12:50:07.503Z", "organisation_id": 0, "department_id": 0, "reportedby": "string", "user_email": "string", "emailtolist": "string", "emailcclist": "string", "matched_kb_id": 0, "release_note": "string", "release_id": 0, "release_name": "string", "release2_id": 0, "release2_name": "string", "release3_id": 0, "release3_name": "string", "child_ticket_id_string": "string", "asset_key_field_string": "string", "asset_type_name": "string", "child_ticket_ids": [ 0 ], "nextactivitydate": "2020-07-03T12:50:07.503Z", "inventory_number": "string", "workflow_id": 0, "workflow_step": 0, "hasbeenclosed": true, "unread_child_action_count": 0, "child_action_count": 0, "is_vip": true, "isimportantcontact": true, "impact": 0, "urgency": 0, "startdate": "2020-07-03T12:50:07.503Z", "starttime": "string", "targetdate": "2020-07-03T12:50:07.503Z", "targettime": "string", "deadlinedate": "2020-07-03T12:50:07.503Z", "followupdate": "2020-07-03T12:50:07.503Z", "oppcontactname": "string", "oppcompanyname": "string", "oppemailaddress": "string", "oppcustomertitle": "string", "opptel": "string", "oppaddr1": "string", "oppaddr2": "string", "oppaddr3": "string", "oppaddr4": "string", "opppostcode": "string", "oppcountry": "string", "opptype": "string", "oppvalue": 0, "oppconversionprobability": 0, "oppvalueadjusted": 0, "oppprofit": 0, "oppcurrentsystem": "string", "oppcompetitors": "string", "opptrialdate": "2020-07-03T12:50:07.503Z", "oppdemodate": "2020-07-03T12:50:07.503Z", "oppdiscountdate": "2020-07-03T12:50:07.503Z", "oppattemptsmade": 0, "oppconverteddate": "2020-07-03T12:50:07.503Z", "oppproductchosen": "string", "oppreason": "string", "opphear": "string", "opptimezonename": "string", "oppclosurecategory": 0, "projecttimebudget": 0, "projectmoneybudget": 0, "projecttimeactual": 0, "projectmoneyactual": 0, "lastnote": "string", "userdef1": "string", "userdef2": "string", "userdef3": "string", "userdef4": "string", "userdef5": "string", "source": 0, "release_important": true, "releasenotegroup_name": "string", "releasenotegroup_id": 0, "third_party_id": 0, "third_party_id_string": "string", "supplier_status": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "phonenumber": "string", "details_html": "string", "takenby": "string", "datecreated": "2020-07-03T12:50:07.503Z", "createdfrom_id": 0, "closure_note": "string", "closure_time": 0, "closure_agent_id": 0, "top_level_id": 0, "asset_number": 0, "asset_site": 0, "slatimeelapsed": 0, "slastate": "string", "slaexcuse": "string", "site_sla_id": 0, "supplier_id": 0, "supplier": { "id": 0, "name": "string", "logo": "string", "toplevel_id": 0, "toplevel_name": "string", "contact_name": "string", "email_address": "string", "phone_number": "string", "inactive": true, "emailtemplate_id": 0, "default_contract_id": 0, "default_contract_sla_id": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "datecreated": "2020-07-03T12:50:07.503Z", "phone_number_2": "string", "phone_number_3": "string", "notes": "string", "address": "string", "switchslatosupplier": true, "emailoverduefixby": true, "emailoverdueresponse": true, "webserviceurl": "string", "emailtemplate_name": "string", "accounts_id": "string", "website": "string", "portal_url": "string", "portal_ref": "string", "portal_username": "string", "portal_password": "string", "contact_title": "string", "mobile": "string", "fax": "string", "email_start_tag": "string", "email_end_tag": "string", "usesnhd": true, "nhdurl": "string", "nhdemailaddress": "string", "nhdpassword": "string", "parentid": 0, "emaildomain": "string", "users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.503Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "_isimport": true, "_warning": "string" }, "supplier_reference": "string", "supplier_slaexcuse": "string", "supplier_date": "2020-07-03T12:50:07.503Z", "supplier_contract_id": 0, "supplier_contract_ref": "string", "supplier_sla_id": 0, "supplier_priority_id": 0, "supplier_responsestate": "string", "supplier_responsedate": "2020-07-03T12:50:07.503Z", "supplier_responsetime": 0, "supplier_respondbydate": "2020-07-03T12:50:07.503Z", "supplier_slastate": "string", "supplier_slatimeelapsed": 0, "supplier_dateclosed": "2020-07-03T12:50:07.503Z", "supplier_fixbydate": "2020-07-03T12:50:07.503Z", "supplier_breachrespsent": true, "supplier_breachfixbysent": true, "changestate": "string", "approvedby": 0, "itil_requesttype_id": 0, "showforusers": true, "messsent": "string", "satisfactionlevel": 0, "satisfactioncomment": "string", "invoicenumber": "string", "invoicenote": "string", "invoicedate": "2020-07-03T12:50:07.503Z", "invoicepaiddate": "2020-07-03T12:50:07.503Z", "nonbillable_time": 0, "mileage": 0, "planneddate": "2020-07-03T12:50:07.503Z", "ccaddress": "string", "agreedcleared": true, "responsetime": 0, "alsoinform": "string", "approval_status": 0, "justification": "string", "backoutplan": "string", "communicationplan": "string", "testplan": "string", "riskdescription": "string", "risklevel": 0, "impactdescription": "string", "impactlevel": 0, "service_id": 0, "surveysent": true, "planneddateend": "2020-07-03T12:50:07.503Z", "whoresponded": 0, "reviewed": true, "currentfaactionnumber": 0, "approval_process_step": 0, "approval_process_id": 0, "faultcodeopen": 0, "faultcode": 0, "laststatus3rdparty": 0, "inform3rdpartysystem": true, "deliverycontact": "string", "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.504Z", "date_inactive": "2020-07-03T12:50:07.504Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "surveyneeded": true, "knownerror": true, "development": true, "causedby": 0, "messsentlast": "string", "unapprovedchangestatus": 0, "changeseq": 0, "lastrecurringemailsentdate": "2020-07-03T12:50:07.504Z", "template_id": 0, "child_template_id": 0, "slaholdreminderdatelastemailed": "2020-07-03T12:50:07.504Z", "assetstring": "string", "mailboxid": 0, "merged_into_id": 0, "alerttype": "string", "actisbillabledefault": true, "emaildisplayname": "string", "emailpriority": 0, "chargerate": 0, "timezonename": "string", "forwardinboundupdates": true, "loggedoutofhdworkinghours": true, "acctmaninformedsurvey": true, "laststatuschangeinformed": 0, "gfialerttype": "string", "quotedescription": "string", "quotelabouramount": 0, "quotepriority": 0, "budgetcode": 0, "actualcost": 0, "invoicestatus": 0, "invoicedescription": "string", "invoicelabouramount": 0, "invoicematerialsamount": 0, "firsttimefix": 0, "quotematerialsamount": 0, "ukasaccredited": true, "labno": "string", "istweet": true, "twitterscreenname": "string", "twitterid": 0, "isfacebookpost": true, "facebookuserid": 0, "facebookname": "string", "fixbydateadjusted": true, "loggedonbehalfby": "string", "alternativecontactno": "string", "operationalserviceid": 0, "requestdetailsprinted": true, "serviceformprinted": true, "auditstatus": 0, "auditunum": 0, "auditdate": "2020-07-03T12:50:07.504Z", "auditnote": "string", "auditfaileddate": "2020-07-03T12:50:07.504Z", "auditfailednote": "string", "userrequestedapprover": 0, "oppdontaddtomailinglist": true, "sendprintrequest": 0, "pagerdutyid": "string", "pagerdutyincidentidstring": "string", "pagerdutystatus": 0, "pagerdutyurl": "string", "pagerdutyincidentid": "string", "product_id": 0, "product_name": "string", "product_key": "string", "component_id": 0, "component_name": "string", "version_id": 0, "version_name": "string", "mailentryid": "string", "reassigncount": 0, "contract_id": 0, "contract_ref": "string", "billing_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.504Z", "date_inactive": "2020-07-03T12:50:07.504Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "workflow_name": "string", "workflow_stepstarted": "2020-07-03T12:50:07.504Z", "lessonslearned": "string", "laststatuschangeinformedmanager": 0, "lastbugzillasync": "2020-07-03T12:50:07.504Z", "sapid": "string", "sapattachmentsuuid": "string", "currency": 0, "projectconsignmentheaderid": 0, "projectconsignmentdetailid": 0, "servicefailurestid": 0, "hdid": 0, "deleted": true, "matched_rule_id": 0, "matched_rule_name": "string", "matched_rule_dont_show_notification": true, "ignore_kb_match": true, "deadlinenotificationhours": 0, "asset_type": 0, "showonroadmap": true, "roadmapnote": "string", "phonenumberfrom": "string", "addressfrom": "string", "changeinformation_html": "string", "team_id": 0, "team_department_id": 0, "sendack": true, "user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.506Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.506Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.507Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.507Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.507Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.507Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.507Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.508Z", "date_inactive": "2020-07-03T12:50:07.508Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.508Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.508Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.508Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.508Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.508Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.508Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.508Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.508Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.508Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.508Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.509Z", "date_inactive": "2020-07-03T12:50:07.509Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.509Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.509Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.509Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.510Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.510Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.510Z", "date_inactive": "2020-07-03T12:50:07.511Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.514Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.514Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.515Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.515Z", "date_inactive": "2020-07-03T12:50:07.515Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.515Z", "date_inactive": "2020-07-03T12:50:07.515Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.515Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.515Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.515Z", "registrationdate": "2020-07-03T12:50:07.515Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.515Z", "date_inactive": "2020-07-03T12:50:07.515Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.515Z", "date_inactive": "2020-07-03T12:50:07.515Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.515Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "lastaction": { "note_html": "string", "ticket_id": 0, "id": 0, "outcome": "string", "who": "string", "who_type": 0, "who_imgpath": "string", "who_agentid": 0, "datetime": "2020-07-03T12:50:07.515Z", "note": "string", "emailbody": "string", "emailsubject": "string", "emailbody_html": "string", "actionuserdef": 0, "userdesc": "string", "actiondatecreated": "2020-07-03T12:50:07.515Z", "actioninvoicenumber": "string", "externalinvoicenumber": 0, "actionchargeamount": 0, "actionchargehours": 0, "actionnonchargeamount": 0, "actionnonchargehours": 0, "actioncontractid": 0, "actprocessid": 0, "actiontravelamount": 0, "actionmileageamount": 0, "actiontravelmileageinvoicenumber": 0, "actionbillingplanid": 0, "actioncalendarstatus": 0, "actionapptid": "string", "actionsmsstatus": 0, "timetakenadjusted": 0, "sitevisitunits": 0, "svid": 0, "asset_id": 0, "asset_site": 0, "lwwarrantyreported": true, "from_mailbox_id": 0, "from_address_override": "string", "actionarrivaldate": "2020-07-03T12:50:07.515Z", "actioncompletiondate": "2020-07-03T12:50:07.515Z", "actiontravelstartdate": "2020-07-03T12:50:07.515Z", "actiontravelenddate": "2020-07-03T12:50:07.515Z", "actionactualresponse": 0, "actionslaresponsestate": "string", "actisbillable": true, "actisreadyforprocessing": true, "labourwarranty": true, "actreviewed": true, "actprocesseddate": "2020-07-03T12:50:07.516Z", "actionprepayhours": 0, "emailbccnew": "string", "actionuserdefineddata": "string", "emailtolistall": "string", "emaildirection": "string", "reply_direct": true, "actioninformownerofaction": true, "surchargeid": 0, "achargetotalaction": true, "achargetotalprocessed": true, "sendtweet": true, "tweetsent": true, "tweetfrom": "string", "twitterid": 0, "sendtofb": true, "senttofb": true, "facebookid": "string", "facebookname": "string", "calloutcomenum": 0, "actionresponsedate": "2020-07-03T12:50:07.516Z", "actiontargetresponsedate": "2020-07-03T12:50:07.516Z", "pagerdutysendstatus": 0, "mailentryid": "string", "replytoaddress": "string", "actsapuuid": "string", "whowith": "string", "chatid": 0, "dynamicsactionid": "string", "actionby_agent_id": 0, "actionby_user_id": 0, "action_appointment_id": 0, "new_tickettype": 0, "new_contract_id": 0, "new_priority": 0, "new_category1": "string", "new_category2": "string", "new_category3": "string", "new_category4": "string", "new_estimate": 0, "new_impact": 0, "new_urgency": 0, "new_matched_rule_id": 0, "new_firsttimefix": true, "new_team": "string", "new_agent": 0, "new_sla_id": 0, "new_slastatus": 0, "new_fixbydate": "2020-07-03T12:50:07.516Z", "new_followupdate": "2020-07-03T12:50:07.516Z", "new_deadlinedate": "2020-07-03T12:50:07.516Z", "new_deadlinenotificationhours": 0, "new_startdate": "2020-07-03T12:50:07.516Z", "new_starttime": "string", "new_targetdate": "2020-07-03T12:50:07.516Z", "new_targettime": "string", "new_oppcontactname": "string", "new_oppcompanyname": "string", "new_oppemailaddress": "string", "new_oppcustomertitle": "string", "new_opptel": "string", "new_oppcountry": "string", "new_opptype": "string", "new_opphear": "string", "new_oppvalue": 0, "new_oppconversionprobability": 0, "new_oppprofit": 0, "new_oppcurrentsystem": "string", "new_oppcompetitors": "string", "new_opptrialdate": "2020-07-03T12:50:07.516Z", "new_oppdemodate": "2020-07-03T12:50:07.516Z", "new_oppdiscountdate": "2020-07-03T12:50:07.516Z", "new_oppattemptsmade": 0, "new_oppconverteddate": "2020-07-03T12:50:07.516Z", "new_oppproductchosen": "string", "new_oppreason": "string", "new_opptimezonename": "string", "new_oppclosurecategory": 0, "new_oppdontaddtomailinglist": true, "new_approvalprocess": 0, "new_approvalprocess_agent_id": 0, "new_approvalprocess_user_id": 0, "new_approvalprocess_users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.516Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "new_approvalprocess_email": "string", "new_approvalprocess_cab_id": 0, "new_approvalprocess_cab": [ { "id": 0, "cab_id": 0, "agent_id": 0, "type": 0, "user_id": 0, "member_name": "string", "emailaddress": "string", "_warning": "string" } ], "new_product_id": 0, "new_component_id": 0, "new_version_id": 0, "new_ticket": {}, "new_appointment": { "id": 0, "agent_id": 0, "agent_name": "string", "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.516Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.516Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "datecreated": "2020-07-03T12:50:07.516Z", "password": "string", "oldpassword": "string", "workday_id": 0, "workday_name": "string", "lunchbreak": 0, "costprice": 0, "agentphotodata": "string", "pagesize": 0, "signature": "string", "default_filter_id_tickets": 0, "default_filter_name_tickets": "string", "default_columns_id_tickets": 0, "default_columns_name_tickets": "string", "default_view_tickets": "string", "default_view_tickets_selectedid": 0, "default_view_tickets_selectedname": "string", "default_filter_id_opps": 0, "default_filter_name_opps": "string", "default_columns_id_opps": 0, "default_columns_name_opps": "string", "default_view_opps": "string", "default_view_opps_selectedid": 0, "default_view_opps_selectedname": "string", "default_action_view": "string", "default_action_display": 0, "default_feed_view": "string", "ticket_preview_mode": 0, "default_ticket_preview_size": 0, "list_type": 0, "navmenu_mode": 0, "default_calendar_view": "string", "calendar_options": "string", "search_options": "string", "newtabpref": 0, "theme": "string", "language_id": 0, "language_name": "string", "app_colour": "string", "app_colour_type": 0, "enablehighcontrast": true, "actionscreen_display_type": 0, "homescreenchartid": 0, "homescreenchartname": "string", "homescreenchartpublishedid": "string", "sendowneremails": true, "dontemailmeifiloggedit": true, "workhour_start": 0, "workhour_end": 0, "chargerate": 0, "activedirectory_dn": "string", "third_party_guid": "string", "roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.517Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.517Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "add_roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.518Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.518Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "languagepack": { "id": 0, "name": "string", "short_name": "string", "active": true, "flag": "string", "is_custom": true, "synctonhd": true, "linked_id": 0, "linked_code": "string", "translations": [ { "value": "string", "label": "string" } ], "translation_details": [ { "id": 0, "language_id": 0, "sysid": 0, "systype": 0, "translation": "string", "iscustomised": true, "description": "string", "default_string": "string", "_warning": "string" } ], "translations_are_custom": true, "_warning": "string" }, "department": "string", "_is_a_departmentmanager": true, "_is_a_teammanager": true, "cannedtext": [ { "id": 0, "name": "string", "group_id": 0, "text": "string", "html": "string", "restriction_type": 0, "department_id": 0, "department_name": "string", "team_id": 0, "team_name": "string", "agent_id": 0, "agent_name": "string", "_canupdate": true, "_warning": "string" } ], "templates": [ { "id": 0, "name": "string", "type": 0, "domain": "string", "group_id": 0, "restriction_type": "string", "restrictto_department_id": 0, "restrictto_department_name": "string", "restrictto_team_id": 0, "restrictto_team_name": "string", "restrictto_agent_id": 0, "restrictto_agent_name": "string", "summary": "string", "tickettype_id": 0, "rule_count": 0, "creation_rules": [ { "id": 0, "parent_template_id": 0, "child_template_id": 0, "rule_type": 0, "createonchildclose_id": 0, "createonchildclose_name": "string", "working_days": 0, "outcome_id": 0, "outcome_name": "string", "field_id": 0, "field_name": "string", "approvalstatus": 0, "_warning": "string" } ], "todo_list": [ { "template_id": 0, "id": 0, "text": "string", "sequence": 0, "_warning": "string" } ], "emailto": "string", "emailcc": "string", "emailsubject": "string", "time": "2020-07-03T12:50:07.518Z", "disabled": true, "lastcreated": "2020-07-03T12:50:07.518Z", "nextcreationdate": "2020-07-03T12:50:07.518Z" } ], "twofactor_enabled": true, "_isnew": true, "adconnection": 0, "useadlogin": 0, "container_dn": "string", "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "notifications_personal": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "emailconfirmed": true, "accountconfirmed": true, "isinvite": true, "is_sales": true, "apptsync": 0, "_warning": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "colour": "string", "holiday_id": "string", "collection_id": "string", "type": 0, "appointment_type_id": 0, "appointment_type_name": "string", "ticket_id": 0, "subject": "string", "confirmed": true, "start_date": "2020-07-03T12:50:07.519Z", "end_date": "2020-07-03T12:50:07.519Z", "exchangestartdate": "2020-07-03T12:50:07.519Z", "exchangeenddate": "2020-07-03T12:50:07.519Z", "exchangemailboxfqdn": "string", "status": 0, "allday": true, "entryid": "string", "messagestatus": 0, "agent_status": 0, "note": "string", "note_html": "string", "betweenstart": "2020-07-03T12:50:07.519Z", "betweenend": "2020-07-03T12:50:07.519Z", "tolist": "string", "cclist": "string", "bcclist": "string", "usermessagestatus": 0, "reminderminutes": 0, "reminderstatus": 0, "is_task": true, "is_private": true, "reminderdate": "2020-07-03T12:50:07.519Z", "complete_note": "string", "complete_notehtml": "string", "complete_status": 0, "fromcompletedapid": 0, "complete_date": "2020-07-03T12:50:07.519Z", "complete_agent_id": 0, "offhold": true, "exchangelastmodifieddate": "2020-07-03T12:50:07.519Z", "changekey": "string", "changedinnhd": true, "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "user_id": 0, "user_name": "string", "meetingtype": 0, "commisionable": true, "invitesent": 0, "cspid": 0, "reminder_shown": true, "inform_agents": true, "inform_user": true, "holiday_type": 0, "_canupdate": true, "_force": true, "add_followup_appointment": true, "add_followup_task": true, "followup_start_date": "2020-07-03T12:50:07.519Z", "followup_end_date": "2020-07-03T12:50:07.519Z", "followup_allday": true, "followup_inform_agents": true, "followup_inform_user": true, "followup_agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.519Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.519Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "datecreated": "2020-07-03T12:50:07.519Z", "password": "string", "oldpassword": "string", "workday_id": 0, "workday_name": "string", "lunchbreak": 0, "costprice": 0, "agentphotodata": "string", "pagesize": 0, "signature": "string", "default_filter_id_tickets": 0, "default_filter_name_tickets": "string", "default_columns_id_tickets": 0, "default_columns_name_tickets": "string", "default_view_tickets": "string", "default_view_tickets_selectedid": 0, "default_view_tickets_selectedname": "string", "default_filter_id_opps": 0, "default_filter_name_opps": "string", "default_columns_id_opps": 0, "default_columns_name_opps": "string", "default_view_opps": "string", "default_view_opps_selectedid": 0, "default_view_opps_selectedname": "string", "default_action_view": "string", "default_action_display": 0, "default_feed_view": "string", "ticket_preview_mode": 0, "default_ticket_preview_size": 0, "list_type": 0, "navmenu_mode": 0, "default_calendar_view": "string", "calendar_options": "string", "search_options": "string", "newtabpref": 0, "theme": "string", "language_id": 0, "language_name": "string", "app_colour": "string", "app_colour_type": 0, "enablehighcontrast": true, "actionscreen_display_type": 0, "homescreenchartid": 0, "homescreenchartname": "string", "homescreenchartpublishedid": "string", "sendowneremails": true, "dontemailmeifiloggedit": true, "workhour_start": 0, "workhour_end": 0, "chargerate": 0, "activedirectory_dn": "string", "third_party_guid": "string", "roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.519Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.519Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "add_roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.520Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.520Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "languagepack": { "id": 0, "name": "string", "short_name": "string", "active": true, "flag": "string", "is_custom": true, "synctonhd": true, "linked_id": 0, "linked_code": "string", "translations": [ { "value": "string", "label": "string" } ], "translation_details": [ { "id": 0, "language_id": 0, "sysid": 0, "systype": 0, "translation": "string", "iscustomised": true, "description": "string", "default_string": "string", "_warning": "string" } ], "translations_are_custom": true, "_warning": "string" }, "department": "string", "_is_a_departmentmanager": true, "_is_a_teammanager": true, "cannedtext": [ { "id": 0, "name": "string", "group_id": 0, "text": "string", "html": "string", "restriction_type": 0, "department_id": 0, "department_name": "string", "team_id": 0, "team_name": "string", "agent_id": 0, "agent_name": "string", "_canupdate": true, "_warning": "string" } ], "templates": [ { "id": 0, "name": "string", "type": 0, "domain": "string", "group_id": 0, "restriction_type": "string", "restrictto_department_id": 0, "restrictto_department_name": "string", "restrictto_team_id": 0, "restrictto_team_name": "string", "restrictto_agent_id": 0, "restrictto_agent_name": "string", "summary": "string", "tickettype_id": 0, "rule_count": 0, "creation_rules": [ { "id": 0, "parent_template_id": 0, "child_template_id": 0, "rule_type": 0, "createonchildclose_id": 0, "createonchildclose_name": "string", "working_days": 0, "outcome_id": 0, "outcome_name": "string", "field_id": 0, "field_name": "string", "approvalstatus": 0, "_warning": "string" } ], "todo_list": [ { "template_id": 0, "id": 0, "text": "string", "sequence": 0, "_warning": "string" } ], "emailto": "string", "emailcc": "string", "emailsubject": "string", "time": "2020-07-03T12:50:07.520Z", "disabled": true, "lastcreated": "2020-07-03T12:50:07.520Z", "nextcreationdate": "2020-07-03T12:50:07.520Z" } ], "twofactor_enabled": true, "_isnew": true, "adconnection": 0, "useadlogin": 0, "container_dn": "string", "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "notifications_personal": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "emailconfirmed": true, "accountconfirmed": true, "isinvite": true, "is_sales": true, "apptsync": 0, "_warning": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "followup_user_id": 0, "followup_is_private": true, "followup_reminderminutes": 0, "followup_agent_status": 0, "followup_date": "2020-07-03T12:50:07.520Z", "followup_note": "string", "followup_note_html": "string", "followup_id": 0, "reassign_ticket": true, "contact_emailaddress": "string", "contact_phonenumber": "string", "appointment_hours": 0, "appointment_work_hours": 0, "complete_timetaken": 0, "contact_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.520Z", "date_inactive": "2020-07-03T12:50:07.520Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "ticket": {}, "outcomes": [ { "id": 0, "outcome": "string", "buttonname": "string", "labellong": "string", "colour": "string", "sequence": 0, "hidden": true, "systemid": 0, "dontshowscreen": true, "respondtype": 0, "sendemail": 0, "actionvisibility": true, "child_template_id": 0, "tfstype": "string", "icon": "string", "colour_type": 0, "newstatus": 0, "slaholdischecked": true, "userdesc": "string", "emailtemplate_id": 0, "emailtemplate_name": "string", "slareleaseischecked": true, "chargerate": 0, "defaultuserdef": 0, "defaultmanhrs": 0, "defaultnonbill": 0, "securitylevel": 0, "approval_process_id": 0, "approval_process_name": "string", "hidefromuser": true, "fieldvisible": "string", "hotkey": "string", "buttonimage": 0, "hidesendemail": true, "hidecloserequest": true, "defaultagent": 0, "defaultagent_name": "string", "defaultteam": "string", "includecc": true, "includeto": true, "default_note": "string", "mustassign": true, "requesttype": 0, "mustaddnote": true, "worddocid": 0, "worddocpath": "string", "synctosap": true, "child_template_name": "string", "tooverride": "string", "ccoverride": "string", "workflow_id": 0, "workflow_name": "string", "synctodynamics": true, "showhidecheckbox": true, "showslacheckbox": true, "showimportantcheckbox": true, "isimportant": true, "showfollowcheckbox": true, "follow": true, "defaultappointmentstatus": 0, "todo_template_id": 0, "todo_template_name": "string", "child_emailtemplate_id": 0, "child_emailtemplate_name": "string", "default_linkedticket_status": 0, "newaction_subject": "string", "newaction_subject_close": "string", "newaction_emailto": "string", "newaction_emailcc": "string", "newaction_emailbcc": "string", "newaction_emailfrom": 0, "newaction_emailfrom_address_override": "string", "newaction_projecttimebudget": 0, "newaction_supplier": { "id": 0, "name": "string", "logo": "string", "toplevel_id": 0, "toplevel_name": "string", "contact_name": "string", "email_address": "string", "phone_number": "string", "inactive": true, "emailtemplate_id": 0, "default_contract_id": 0, "default_contract_sla_id": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "datecreated": "2020-07-03T12:50:07.520Z", "phone_number_2": "string", "phone_number_3": "string", "notes": "string", "address": "string", "switchslatosupplier": true, "emailoverduefixby": true, "emailoverdueresponse": true, "webserviceurl": "string", "emailtemplate_name": "string", "accounts_id": "string", "website": "string", "portal_url": "string", "portal_ref": "string", "portal_username": "string", "portal_password": "string", "contact_title": "string", "mobile": "string", "fax": "string", "email_start_tag": "string", "email_end_tag": "string", "usesnhd": true, "nhdurl": "string", "nhdemailaddress": "string", "nhdpassword": "string", "parentid": 0, "emaildomain": "string", "users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.520Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "_isimport": true, "_warning": "string" }, "newaction_supplier_contract_id": 0, "newaction_supplier_sla_id": 0, "newaction_supplier_priority_id": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.520Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ], "newticket_user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.521Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.521Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.521Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.521Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.521Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.521Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.521Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.521Z", "date_inactive": "2020-07-03T12:50:07.521Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.521Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.521Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.521Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.521Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.521Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.521Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.521Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.521Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.521Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.521Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.521Z", "date_inactive": "2020-07-03T12:50:07.521Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.521Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.521Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.521Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.522Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.522Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.522Z", "date_inactive": "2020-07-03T12:50:07.522Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.522Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.522Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.522Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.522Z", "date_inactive": "2020-07-03T12:50:07.522Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.522Z", "date_inactive": "2020-07-03T12:50:07.522Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.522Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.522Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.522Z", "registrationdate": "2020-07-03T12:50:07.522Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.522Z", "date_inactive": "2020-07-03T12:50:07.522Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.522Z", "date_inactive": "2020-07-03T12:50:07.522Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.523Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.523Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "_ticketinfoloaded": true, "script_id": 0, "script_name": "string", "usetimer": true, "_warning": "string" } ], "utcoffset": 0, "_validateonly": true, "_warning": "string" }, "new_quotation": { "id": 0, "title": "string", "ticket_id": 0, "status": 0, "po_ref": "string", "date": "2020-07-03T12:50:07.523Z", "expiry_date": "2020-07-03T12:50:07.523Z", "revenue": 0, "tax_total": 0, "total": 0, "cost": 0, "profit": 0, "carriage_desc": "string", "carriage_price": 0, "auth_by": "string", "note": "string", "user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.523Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.523Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.523Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.523Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.523Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.523Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.523Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.523Z", "date_inactive": "2020-07-03T12:50:07.523Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.523Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.523Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.523Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.523Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.524Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.524Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.524Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.524Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.524Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.524Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.524Z", "date_inactive": "2020-07-03T12:50:07.524Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.524Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.524Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.524Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.525Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.525Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.525Z", "date_inactive": "2020-07-03T12:50:07.525Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.526Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.526Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.526Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.526Z", "date_inactive": "2020-07-03T12:50:07.526Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.526Z", "date_inactive": "2020-07-03T12:50:07.526Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.526Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.526Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.526Z", "registrationdate": "2020-07-03T12:50:07.526Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.527Z", "date_inactive": "2020-07-03T12:50:07.527Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.527Z", "date_inactive": "2020-07-03T12:50:07.527Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.527Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "user_id": 0, "user_name": "string", "site_id": 0, "site_name": "string", "client_id": 0, "client_name": "string", "scope": "string", "risk": "string", "qr2filename": "string", "agent_id": 0, "includegroupeditemprice": true, "includegroupeditemqty": true, "daystodeliver": 0, "currency": "string", "includequotationlinenotes": true, "includegrouppriceandqty": true, "approvaldatetime": "2020-07-03T12:50:07.527Z", "approvalnote": "string", "approvalstate": 0, "lines": [ { "id": 0, "sort_seq": 0, "productcode": "string", "name": "string", "price": 0, "net_total": 0, "baseprice": 0, "costprice": 0, "profit": 0, "profit_percentage": 0, "quantity": 0, "total_price": 0, "total_net_total": 0, "total_costprice": 0, "total_profit": 0, "total_tax": 0, "total_discount": 0, "tax": 0, "qhid": 0, "item_id": 0, "note": "string", "servicefee": 0, "recovery": 0, "margin": 0, "billingperiod": 0, "startdate": "2020-07-03T12:50:07.527Z", "autorenew": true, "item_tax_code": 0, "item_recurring": true, "group_id": 0, "printitem": true, "isgroupdesc": true, "discount": 0, "discount_perc": 0, "supplier_id": 0, "supplier_name": "string", "optional": true, "cost_centre": 0, "stock_location": 0, "_warning": "string" } ], "_validateonly": true, "_print_preview": true, "_print_generate": true, "printhtml": "string", "pdf_attachment_id": 0, "_warning": "string" }, "new_matched_kb_id": 0, "new_linkedticket_template_id": 0, "new_supplier_id": 0, "new_supplier_ref": "string", "new_supplier_contract_id": 0, "new_supplier_priority_id": 0, "new_supplier_response_date": "2020-07-03T12:50:07.527Z", "new_supplier_fix_date": "2020-07-03T12:50:07.527Z", "new_linkedticket_status": 0, "emailtemplate_id": 0, "create_article": true, "sendemail": true, "action_showpreview": true, "setnotetoemailbody": true, "action_isresponse": true, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.527Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "outcome_details": { "id": 0, "outcome": "string", "buttonname": "string", "labellong": "string", "colour": "string", "sequence": 0, "hidden": true, "systemid": 0, "dontshowscreen": true, "respondtype": 0, "sendemail": 0, "actionvisibility": true, "child_template_id": 0, "tfstype": "string", "icon": "string", "colour_type": 0, "newstatus": 0, "slaholdischecked": true, "userdesc": "string", "emailtemplate_id": 0, "emailtemplate_name": "string", "slareleaseischecked": true, "chargerate": 0, "defaultuserdef": 0, "defaultmanhrs": 0, "defaultnonbill": 0, "securitylevel": 0, "approval_process_id": 0, "approval_process_name": "string", "hidefromuser": true, "fieldvisible": "string", "hotkey": "string", "buttonimage": 0, "hidesendemail": true, "hidecloserequest": true, "defaultagent": 0, "defaultagent_name": "string", "defaultteam": "string", "includecc": true, "includeto": true, "default_note": "string", "mustassign": true, "requesttype": 0, "mustaddnote": true, "worddocid": 0, "worddocpath": "string", "synctosap": true, "child_template_name": "string", "tooverride": "string", "ccoverride": "string", "workflow_id": 0, "workflow_name": "string", "synctodynamics": true, "showhidecheckbox": true, "showslacheckbox": true, "showimportantcheckbox": true, "isimportant": true, "showfollowcheckbox": true, "follow": true, "defaultappointmentstatus": 0, "todo_template_id": 0, "todo_template_name": "string", "child_emailtemplate_id": 0, "child_emailtemplate_name": "string", "default_linkedticket_status": 0, "newaction_subject": "string", "newaction_subject_close": "string", "newaction_emailto": "string", "newaction_emailcc": "string", "newaction_emailbcc": "string", "newaction_emailfrom": 0, "newaction_emailfrom_address_override": "string", "newaction_projecttimebudget": 0, "newaction_supplier": { "id": 0, "name": "string", "logo": "string", "toplevel_id": 0, "toplevel_name": "string", "contact_name": "string", "email_address": "string", "phone_number": "string", "inactive": true, "emailtemplate_id": 0, "default_contract_id": 0, "default_contract_sla_id": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "datecreated": "2020-07-03T12:50:07.527Z", "phone_number_2": "string", "phone_number_3": "string", "notes": "string", "address": "string", "switchslatosupplier": true, "emailoverduefixby": true, "emailoverdueresponse": true, "webserviceurl": "string", "emailtemplate_name": "string", "accounts_id": "string", "website": "string", "portal_url": "string", "portal_ref": "string", "portal_username": "string", "portal_password": "string", "contact_title": "string", "mobile": "string", "fax": "string", "email_start_tag": "string", "email_end_tag": "string", "usesnhd": true, "nhdurl": "string", "nhdemailaddress": "string", "nhdpassword": "string", "parentid": 0, "emaildomain": "string", "users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.527Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "_isimport": true, "_warning": "string" }, "newaction_supplier_contract_id": 0, "newaction_supplier_sla_id": 0, "newaction_supplier_priority_id": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.527Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ], "newticket_user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.528Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.528Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.528Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.528Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.528Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.528Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.528Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.528Z", "date_inactive": "2020-07-03T12:50:07.528Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.528Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.528Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.528Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.528Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.528Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.528Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.528Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.528Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.528Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.528Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.529Z", "date_inactive": "2020-07-03T12:50:07.529Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.529Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.529Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.529Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.529Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.529Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.529Z", "date_inactive": "2020-07-03T12:50:07.529Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.530Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.530Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.530Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.530Z", "date_inactive": "2020-07-03T12:50:07.530Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.530Z", "date_inactive": "2020-07-03T12:50:07.530Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.530Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.530Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.530Z", "registrationdate": "2020-07-03T12:50:07.530Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.530Z", "date_inactive": "2020-07-03T12:50:07.530Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.530Z", "date_inactive": "2020-07-03T12:50:07.530Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.530Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.530Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "_ticketinfoloaded": true, "script_id": 0, "script_name": "string", "usetimer": true, "_warning": "string" }, "update_children": true, "update_parent": true, "signature_customer": "string", "signature_customer_name": "string", "signature_agent": "string", "signature_agent_name": "string", "follow": true, "appointment_id": 0, "appointment_complete_status": 0, "add_followup_appointment": true, "add_followup_task": true, "_appointment_force": true, "appointment_update": { "id": 0, "agent_id": 0, "agent_name": "string", "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.531Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.531Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "datecreated": "2020-07-03T12:50:07.531Z", "password": "string", "oldpassword": "string", "workday_id": 0, "workday_name": "string", "lunchbreak": 0, "costprice": 0, "agentphotodata": "string", "pagesize": 0, "signature": "string", "default_filter_id_tickets": 0, "default_filter_name_tickets": "string", "default_columns_id_tickets": 0, "default_columns_name_tickets": "string", "default_view_tickets": "string", "default_view_tickets_selectedid": 0, "default_view_tickets_selectedname": "string", "default_filter_id_opps": 0, "default_filter_name_opps": "string", "default_columns_id_opps": 0, "default_columns_name_opps": "string", "default_view_opps": "string", "default_view_opps_selectedid": 0, "default_view_opps_selectedname": "string", "default_action_view": "string", "default_action_display": 0, "default_feed_view": "string", "ticket_preview_mode": 0, "default_ticket_preview_size": 0, "list_type": 0, "navmenu_mode": 0, "default_calendar_view": "string", "calendar_options": "string", "search_options": "string", "newtabpref": 0, "theme": "string", "language_id": 0, "language_name": "string", "app_colour": "string", "app_colour_type": 0, "enablehighcontrast": true, "actionscreen_display_type": 0, "homescreenchartid": 0, "homescreenchartname": "string", "homescreenchartpublishedid": "string", "sendowneremails": true, "dontemailmeifiloggedit": true, "workhour_start": 0, "workhour_end": 0, "chargerate": 0, "activedirectory_dn": "string", "third_party_guid": "string", "roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.531Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.531Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "add_roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.531Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.531Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "languagepack": { "id": 0, "name": "string", "short_name": "string", "active": true, "flag": "string", "is_custom": true, "synctonhd": true, "linked_id": 0, "linked_code": "string", "translations": [ { "value": "string", "label": "string" } ], "translation_details": [ { "id": 0, "language_id": 0, "sysid": 0, "systype": 0, "translation": "string", "iscustomised": true, "description": "string", "default_string": "string", "_warning": "string" } ], "translations_are_custom": true, "_warning": "string" }, "department": "string", "_is_a_departmentmanager": true, "_is_a_teammanager": true, "cannedtext": [ { "id": 0, "name": "string", "group_id": 0, "text": "string", "html": "string", "restriction_type": 0, "department_id": 0, "department_name": "string", "team_id": 0, "team_name": "string", "agent_id": 0, "agent_name": "string", "_canupdate": true, "_warning": "string" } ], "templates": [ { "id": 0, "name": "string", "type": 0, "domain": "string", "group_id": 0, "restriction_type": "string", "restrictto_department_id": 0, "restrictto_department_name": "string", "restrictto_team_id": 0, "restrictto_team_name": "string", "restrictto_agent_id": 0, "restrictto_agent_name": "string", "summary": "string", "tickettype_id": 0, "rule_count": 0, "creation_rules": [ { "id": 0, "parent_template_id": 0, "child_template_id": 0, "rule_type": 0, "createonchildclose_id": 0, "createonchildclose_name": "string", "working_days": 0, "outcome_id": 0, "outcome_name": "string", "field_id": 0, "field_name": "string", "approvalstatus": 0, "_warning": "string" } ], "todo_list": [ { "template_id": 0, "id": 0, "text": "string", "sequence": 0, "_warning": "string" } ], "emailto": "string", "emailcc": "string", "emailsubject": "string", "time": "2020-07-03T12:50:07.532Z", "disabled": true, "lastcreated": "2020-07-03T12:50:07.532Z", "nextcreationdate": "2020-07-03T12:50:07.532Z" } ], "twofactor_enabled": true, "_isnew": true, "adconnection": 0, "useadlogin": 0, "container_dn": "string", "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "notifications_personal": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "emailconfirmed": true, "accountconfirmed": true, "isinvite": true, "is_sales": true, "apptsync": 0, "_warning": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "colour": "string", "holiday_id": "string", "collection_id": "string", "type": 0, "appointment_type_id": 0, "appointment_type_name": "string", "ticket_id": 0, "subject": "string", "confirmed": true, "start_date": "2020-07-03T12:50:07.532Z", "end_date": "2020-07-03T12:50:07.532Z", "exchangestartdate": "2020-07-03T12:50:07.532Z", "exchangeenddate": "2020-07-03T12:50:07.532Z", "exchangemailboxfqdn": "string", "status": 0, "allday": true, "entryid": "string", "messagestatus": 0, "agent_status": 0, "note": "string", "note_html": "string", "betweenstart": "2020-07-03T12:50:07.532Z", "betweenend": "2020-07-03T12:50:07.532Z", "tolist": "string", "cclist": "string", "bcclist": "string", "usermessagestatus": 0, "reminderminutes": 0, "reminderstatus": 0, "is_task": true, "is_private": true, "reminderdate": "2020-07-03T12:50:07.532Z", "complete_note": "string", "complete_notehtml": "string", "complete_status": 0, "fromcompletedapid": 0, "complete_date": "2020-07-03T12:50:07.532Z", "complete_agent_id": 0, "offhold": true, "exchangelastmodifieddate": "2020-07-03T12:50:07.532Z", "changekey": "string", "changedinnhd": true, "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "user_id": 0, "user_name": "string", "meetingtype": 0, "commisionable": true, "invitesent": 0, "cspid": 0, "reminder_shown": true, "inform_agents": true, "inform_user": true, "holiday_type": 0, "_canupdate": true, "_force": true, "add_followup_appointment": true, "add_followup_task": true, "followup_start_date": "2020-07-03T12:50:07.532Z", "followup_end_date": "2020-07-03T12:50:07.532Z", "followup_allday": true, "followup_inform_agents": true, "followup_inform_user": true, "followup_agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.532Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.532Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "datecreated": "2020-07-03T12:50:07.532Z", "password": "string", "oldpassword": "string", "workday_id": 0, "workday_name": "string", "lunchbreak": 0, "costprice": 0, "agentphotodata": "string", "pagesize": 0, "signature": "string", "default_filter_id_tickets": 0, "default_filter_name_tickets": "string", "default_columns_id_tickets": 0, "default_columns_name_tickets": "string", "default_view_tickets": "string", "default_view_tickets_selectedid": 0, "default_view_tickets_selectedname": "string", "default_filter_id_opps": 0, "default_filter_name_opps": "string", "default_columns_id_opps": 0, "default_columns_name_opps": "string", "default_view_opps": "string", "default_view_opps_selectedid": 0, "default_view_opps_selectedname": "string", "default_action_view": "string", "default_action_display": 0, "default_feed_view": "string", "ticket_preview_mode": 0, "default_ticket_preview_size": 0, "list_type": 0, "navmenu_mode": 0, "default_calendar_view": "string", "calendar_options": "string", "search_options": "string", "newtabpref": 0, "theme": "string", "language_id": 0, "language_name": "string", "app_colour": "string", "app_colour_type": 0, "enablehighcontrast": true, "actionscreen_display_type": 0, "homescreenchartid": 0, "homescreenchartname": "string", "homescreenchartpublishedid": "string", "sendowneremails": true, "dontemailmeifiloggedit": true, "workhour_start": 0, "workhour_end": 0, "chargerate": 0, "activedirectory_dn": "string", "third_party_guid": "string", "roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.532Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.532Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "add_roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.532Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.532Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "languagepack": { "id": 0, "name": "string", "short_name": "string", "active": true, "flag": "string", "is_custom": true, "synctonhd": true, "linked_id": 0, "linked_code": "string", "translations": [ { "value": "string", "label": "string" } ], "translation_details": [ { "id": 0, "language_id": 0, "sysid": 0, "systype": 0, "translation": "string", "iscustomised": true, "description": "string", "default_string": "string", "_warning": "string" } ], "translations_are_custom": true, "_warning": "string" }, "department": "string", "_is_a_departmentmanager": true, "_is_a_teammanager": true, "cannedtext": [ { "id": 0, "name": "string", "group_id": 0, "text": "string", "html": "string", "restriction_type": 0, "department_id": 0, "department_name": "string", "team_id": 0, "team_name": "string", "agent_id": 0, "agent_name": "string", "_canupdate": true, "_warning": "string" } ], "templates": [ { "id": 0, "name": "string", "type": 0, "domain": "string", "group_id": 0, "restriction_type": "string", "restrictto_department_id": 0, "restrictto_department_name": "string", "restrictto_team_id": 0, "restrictto_team_name": "string", "restrictto_agent_id": 0, "restrictto_agent_name": "string", "summary": "string", "tickettype_id": 0, "rule_count": 0, "creation_rules": [ { "id": 0, "parent_template_id": 0, "child_template_id": 0, "rule_type": 0, "createonchildclose_id": 0, "createonchildclose_name": "string", "working_days": 0, "outcome_id": 0, "outcome_name": "string", "field_id": 0, "field_name": "string", "approvalstatus": 0, "_warning": "string" } ], "todo_list": [ { "template_id": 0, "id": 0, "text": "string", "sequence": 0, "_warning": "string" } ], "emailto": "string", "emailcc": "string", "emailsubject": "string", "time": "2020-07-03T12:50:07.532Z", "disabled": true, "lastcreated": "2020-07-03T12:50:07.532Z", "nextcreationdate": "2020-07-03T12:50:07.532Z" } ], "twofactor_enabled": true, "_isnew": true, "adconnection": 0, "useadlogin": 0, "container_dn": "string", "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "notifications_personal": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "emailconfirmed": true, "accountconfirmed": true, "isinvite": true, "is_sales": true, "apptsync": 0, "_warning": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "followup_user_id": 0, "followup_is_private": true, "followup_reminderminutes": 0, "followup_agent_status": 0, "followup_date": "2020-07-03T12:50:07.533Z", "followup_note": "string", "followup_note_html": "string", "followup_id": 0, "reassign_ticket": true, "contact_emailaddress": "string", "contact_phonenumber": "string", "appointment_hours": 0, "appointment_work_hours": 0, "complete_timetaken": 0, "contact_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.533Z", "date_inactive": "2020-07-03T12:50:07.533Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "ticket": {}, "outcomes": [ { "id": 0, "outcome": "string", "buttonname": "string", "labellong": "string", "colour": "string", "sequence": 0, "hidden": true, "systemid": 0, "dontshowscreen": true, "respondtype": 0, "sendemail": 0, "actionvisibility": true, "child_template_id": 0, "tfstype": "string", "icon": "string", "colour_type": 0, "newstatus": 0, "slaholdischecked": true, "userdesc": "string", "emailtemplate_id": 0, "emailtemplate_name": "string", "slareleaseischecked": true, "chargerate": 0, "defaultuserdef": 0, "defaultmanhrs": 0, "defaultnonbill": 0, "securitylevel": 0, "approval_process_id": 0, "approval_process_name": "string", "hidefromuser": true, "fieldvisible": "string", "hotkey": "string", "buttonimage": 0, "hidesendemail": true, "hidecloserequest": true, "defaultagent": 0, "defaultagent_name": "string", "defaultteam": "string", "includecc": true, "includeto": true, "default_note": "string", "mustassign": true, "requesttype": 0, "mustaddnote": true, "worddocid": 0, "worddocpath": "string", "synctosap": true, "child_template_name": "string", "tooverride": "string", "ccoverride": "string", "workflow_id": 0, "workflow_name": "string", "synctodynamics": true, "showhidecheckbox": true, "showslacheckbox": true, "showimportantcheckbox": true, "isimportant": true, "showfollowcheckbox": true, "follow": true, "defaultappointmentstatus": 0, "todo_template_id": 0, "todo_template_name": "string", "child_emailtemplate_id": 0, "child_emailtemplate_name": "string", "default_linkedticket_status": 0, "newaction_subject": "string", "newaction_subject_close": "string", "newaction_emailto": "string", "newaction_emailcc": "string", "newaction_emailbcc": "string", "newaction_emailfrom": 0, "newaction_emailfrom_address_override": "string", "newaction_projecttimebudget": 0, "newaction_supplier": { "id": 0, "name": "string", "logo": "string", "toplevel_id": 0, "toplevel_name": "string", "contact_name": "string", "email_address": "string", "phone_number": "string", "inactive": true, "emailtemplate_id": 0, "default_contract_id": 0, "default_contract_sla_id": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "datecreated": "2020-07-03T12:50:07.533Z", "phone_number_2": "string", "phone_number_3": "string", "notes": "string", "address": "string", "switchslatosupplier": true, "emailoverduefixby": true, "emailoverdueresponse": true, "webserviceurl": "string", "emailtemplate_name": "string", "accounts_id": "string", "website": "string", "portal_url": "string", "portal_ref": "string", "portal_username": "string", "portal_password": "string", "contact_title": "string", "mobile": "string", "fax": "string", "email_start_tag": "string", "email_end_tag": "string", "usesnhd": true, "nhdurl": "string", "nhdemailaddress": "string", "nhdpassword": "string", "parentid": 0, "emaildomain": "string", "users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.533Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "_isimport": true, "_warning": "string" }, "newaction_supplier_contract_id": 0, "newaction_supplier_sla_id": 0, "newaction_supplier_priority_id": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.533Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ], "newticket_user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.533Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.533Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.533Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.533Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.533Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.533Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.533Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.533Z", "date_inactive": "2020-07-03T12:50:07.533Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.533Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.533Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.533Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.533Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.533Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.533Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.533Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.533Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.533Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.533Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.533Z", "date_inactive": "2020-07-03T12:50:07.533Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.533Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.533Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.533Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.534Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.534Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.534Z", "date_inactive": "2020-07-03T12:50:07.534Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.534Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.534Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.534Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.534Z", "date_inactive": "2020-07-03T12:50:07.534Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.534Z", "date_inactive": "2020-07-03T12:50:07.534Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.534Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.534Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.534Z", "registrationdate": "2020-07-03T12:50:07.534Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.539Z", "date_inactive": "2020-07-03T12:50:07.539Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.539Z", "date_inactive": "2020-07-03T12:50:07.539Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.539Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.539Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "_ticketinfoloaded": true, "script_id": 0, "script_name": "string", "usetimer": true, "_warning": "string" } ], "utcoffset": 0, "_validateonly": true, "_warning": "string" }, "copy_to_id": 0, "third_party_product_id": "string", "_forcereassign": true, "_agent01_ok": true, "_agent02_ok": true, "_canupdate": true, "assets": [ { "id": 0, "inventory_number": "string", "key_field": "string", "key_field2": "string", "key_field3": "string", "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "assettype_id": 0, "assettype_name": "string", "colour": "string", "icon": "string", "warranty_end": "2020-07-03T12:50:07.539Z", "inactive": true, "is_primary_asset": true, "parent_id": 0, "child_id": 0, "contract_value": 0, "contract_ref": "string", "contract_id": 0, "supplier_id": 0, "supplier_name": "string", "supplier_contract_id": 0, "supplier_contract_ref": "string", "supplier_sla_id": 0, "supplier_priority_id": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "device_number": 0 } ], "dont_do_rules": true, "_includeticketinresponse": true, "ticket": {}, "jira_original_estimate": 0, "jira_remaining_estimate": 0, "_warning": "string", "actionoohtime": 0, "actionholidaytime": 0, "actiontotaloohtime": 0, "quotation_id": 0, "recalculate_billing": true, "_isimport": true, "sendactiontopagerduty": true, "outcome_id": 0, "action_systemid": 0, "dateemailed": "2020-07-03T12:50:07.539Z", "timetaken": 0, "nonbilltime": 0, "traveltime": 0, "mileage": 0, "chargerate": 0, "hiddenfromuser": true, "important": true, "old_status": 0, "new_status": 0, "new_status_name": "string", "emailfrom": "string", "emailtonew": "string", "emailto": "string", "emailccnew": "string", "emailcc": "string", "emailbcc": "string", "emailsubjectnew": "string", "colour": "string", "attachment_count": 0, "unread": 0, "actionby_application_id": "string", "attachment_list": { "type": 0, "unique_id": 0, "ticket_id": 0, "action_id": 0, "record_count": 0, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.539Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ] }, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ] }, "tickettype": { "id": 0, "name": "string", "use": "string", "sequence": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "visible": true, "enduserscanselect": true, "statusafteruserupdate": 0, "statusaftersupplierupdate": 0, "closedrequestswithupdates": 0, "includeinmobiledbsync": true, "workflow_id": 0, "workflow_name": "string", "always_bcc": "string", "reopenedstatus": 0, "closedrequestsemailid": 0, "closedrequestsemail_name": "string", "closeduserupdatehours": 0, "webannouncement": "string", "chargerate": 0, "initial_status": 0, "default_team": "string", "default_agent": 0, "default_agent_name": "string", "default_sla": 0, "default_priority": 0, "default_category_1": "string", "default_category_2": "string", "default_category_3": "string", "default_category_4": "string", "default_summary": "string", "default_details": "string", "default_details_html": "string", "default_excludefromsla": true, "default_showforusers": true, "default_sendack": 0, "default_sendemail": true, "allowall_actions": true, "allowed_actions": [ { "id": 0, "type": 0, "key1": 0, "key1_name": "string", "key2": 0, "key2_name": "string", "_warning": "string" } ], "allowall_status": true, "allowed_status": [ { "ticketype_id": 0, "tickettype_name": "string", "status_id": 0, "status_name": "string", "tickettype_group_id": 0, "_warning": "string" } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "approval_process_id": 0, "approval_process_name": "string", "from_mailbox_id": 0, "hide_respond": true, "close_kb_action": 0, "default_product_id": 0, "default_product_name": "string", "default_budgettype_id": 0, "default_budgettype_name": "string", "email_start_tag_override": "string", "email_end_tag_override": "string", "acknowledgementtemplate": 0, "acknowledgementtemplate_name": "string", "acknowledgementtemplateooh": 0, "acknowledgementtemplateooh_name": "string", "dontsendslareminders": true, "database_lookup_id": 0, "database_lookup_name": "string", "applydefaultsontypechangebool": true, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.539Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ], "default_estimate": 0, "mustclosechildbeforeclosurebool": true, "_warning": "string", "itilrequesttype": 0 }, "outcomes": [ { "id": 0, "outcome": "string", "buttonname": "string", "labellong": "string", "colour": "string", "sequence": 0, "hidden": true, "systemid": 0, "dontshowscreen": true, "respondtype": 0, "sendemail": 0, "actionvisibility": true, "child_template_id": 0, "tfstype": "string", "icon": "string", "colour_type": 0, "newstatus": 0, "slaholdischecked": true, "userdesc": "string", "emailtemplate_id": 0, "emailtemplate_name": "string", "slareleaseischecked": true, "chargerate": 0, "defaultuserdef": 0, "defaultmanhrs": 0, "defaultnonbill": 0, "securitylevel": 0, "approval_process_id": 0, "approval_process_name": "string", "hidefromuser": true, "fieldvisible": "string", "hotkey": "string", "buttonimage": 0, "hidesendemail": true, "hidecloserequest": true, "defaultagent": 0, "defaultagent_name": "string", "defaultteam": "string", "includecc": true, "includeto": true, "default_note": "string", "mustassign": true, "requesttype": 0, "mustaddnote": true, "worddocid": 0, "worddocpath": "string", "synctosap": true, "child_template_name": "string", "tooverride": "string", "ccoverride": "string", "workflow_id": 0, "workflow_name": "string", "synctodynamics": true, "showhidecheckbox": true, "showslacheckbox": true, "showimportantcheckbox": true, "isimportant": true, "showfollowcheckbox": true, "follow": true, "defaultappointmentstatus": 0, "todo_template_id": 0, "todo_template_name": "string", "child_emailtemplate_id": 0, "child_emailtemplate_name": "string", "default_linkedticket_status": 0, "newaction_subject": "string", "newaction_subject_close": "string", "newaction_emailto": "string", "newaction_emailcc": "string", "newaction_emailbcc": "string", "newaction_emailfrom": 0, "newaction_emailfrom_address_override": "string", "newaction_projecttimebudget": 0, "newaction_supplier": { "id": 0, "name": "string", "logo": "string", "toplevel_id": 0, "toplevel_name": "string", "contact_name": "string", "email_address": "string", "phone_number": "string", "inactive": true, "emailtemplate_id": 0, "default_contract_id": 0, "default_contract_sla_id": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "datecreated": "2020-07-03T12:50:07.539Z", "phone_number_2": "string", "phone_number_3": "string", "notes": "string", "address": "string", "switchslatosupplier": true, "emailoverduefixby": true, "emailoverdueresponse": true, "webserviceurl": "string", "emailtemplate_name": "string", "accounts_id": "string", "website": "string", "portal_url": "string", "portal_ref": "string", "portal_username": "string", "portal_password": "string", "contact_title": "string", "mobile": "string", "fax": "string", "email_start_tag": "string", "email_end_tag": "string", "usesnhd": true, "nhdurl": "string", "nhdemailaddress": "string", "nhdpassword": "string", "parentid": 0, "emaildomain": "string", "users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.539Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "_isimport": true, "_warning": "string" }, "newaction_supplier_contract_id": 0, "newaction_supplier_sla_id": 0, "newaction_supplier_priority_id": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.539Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ], "newticket_user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.540Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.540Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.540Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.540Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.540Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.540Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.540Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.540Z", "date_inactive": "2020-07-03T12:50:07.540Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.540Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.540Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.540Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.540Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.540Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.540Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.540Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.540Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.540Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.540Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.540Z", "date_inactive": "2020-07-03T12:50:07.540Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.540Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.540Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.540Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.540Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.540Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.540Z", "date_inactive": "2020-07-03T12:50:07.540Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.540Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.541Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.541Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.541Z", "date_inactive": "2020-07-03T12:50:07.541Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.541Z", "date_inactive": "2020-07-03T12:50:07.541Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.541Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.541Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.541Z", "registrationdate": "2020-07-03T12:50:07.541Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.541Z", "date_inactive": "2020-07-03T12:50:07.541Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.541Z", "date_inactive": "2020-07-03T12:50:07.541Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.541Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.541Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "_ticketinfoloaded": true, "script_id": 0, "script_name": "string", "usetimer": true, "_warning": "string" } ], "newaction_emailfrom": 0, "newaction_emailfrom_address_override": "string", "_canupdate": true, "_spam": true, "_spamblock": true, "users_name": "string", "child_count_open": 0, "sibling_count_open": 0, "parent_summary": "string", "parent_status": 0, "new_approvalprocess": 0, "new_approvalprocess_agent_id": 0, "new_approvalprocess_user_id": 0, "new_approvalprocess_users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.541Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "new_approvalprocess_email": "string", "new_approvalprocess_cab_id": 0, "new_approvalprocess_cab": [ { "id": 0, "cab_id": 0, "agent_id": 0, "type": 0, "user_id": 0, "member_name": "string", "emailaddress": "string", "_warning": "string" } ], "approval_process": { "id": 0, "name": "string", "steps": [ { "id": 0, "processid": 0, "sequence": 0, "type": 0, "agent_id_or_cab_id": 0, "agent_name": "string", "cab_name": "string", "statusafteraccept": 0, "statusafterreject": 0, "notifyagent": true, "notifyenduser": true, "user_name": "string", "user_id": 0, "unassignafterapproval": true, "statusifnoapproval": 0, "sendemail": true, "statusawaitingapproval": 0, "emailaddress": "string", "templateid": 0, "pssid": 0, "_warning": "string" } ], "_warning": "string" }, "approvers": [ { "ticket_id": 0, "purchase_order_id": 0, "purchase_order_ref": "string", "seq": 0, "actionnumber": 0, "emailstatus": 0, "result": 0, "emailaddress": "string", "type": 0, "agent_id": 0, "user_id": 0, "cab_id": 0, "templateid": 0, "name": "string", "image": "string", "initials": "string", "colour": "string", "requestor_agent_id": 0, "requestor_user_id": 0, "datetime": "2020-07-03T12:50:07.541Z", "approval_process_id": 0, "approval_process_guid": "string", "approver_note": "string", "requestor_name": "string", "requestor_imgpath": "string", "requestor_colour": "string", "requestor_initials": "string", "requestor_onlinestatus": 0, "requestor_lastonline": "string", "summary": "string", "note": "string", "_includeticketinresponse": true, "ticket": {}, "attachment_list": { "type": 0, "unique_id": 0, "ticket_id": 0, "action_id": 0, "record_count": 0, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.541Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ] }, "_warning": "string" } ], "new_approvers": [ { "ticket_id": 0, "purchase_order_id": 0, "purchase_order_ref": "string", "seq": 0, "actionnumber": 0, "emailstatus": 0, "result": 0, "emailaddress": "string", "type": 0, "agent_id": 0, "user_id": 0, "cab_id": 0, "templateid": 0, "name": "string", "image": "string", "initials": "string", "colour": "string", "requestor_agent_id": 0, "requestor_user_id": 0, "datetime": "2020-07-03T12:50:07.541Z", "approval_process_id": 0, "approval_process_guid": "string", "approver_note": "string", "requestor_name": "string", "requestor_imgpath": "string", "requestor_colour": "string", "requestor_initials": "string", "requestor_onlinestatus": 0, "requestor_lastonline": "string", "summary": "string", "note": "string", "_includeticketinresponse": true, "ticket": {}, "attachment_list": { "type": 0, "unique_id": 0, "ticket_id": 0, "action_id": 0, "record_count": 0, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.541Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ] }, "_warning": "string" } ], "appointment_count": 0, "task_count": 0, "create_article": true, "appointments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.541Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.541Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "datecreated": "2020-07-03T12:50:07.541Z", "password": "string", "oldpassword": "string", "workday_id": 0, "workday_name": "string", "lunchbreak": 0, "costprice": 0, "agentphotodata": "string", "pagesize": 0, "signature": "string", "default_filter_id_tickets": 0, "default_filter_name_tickets": "string", "default_columns_id_tickets": 0, "default_columns_name_tickets": "string", "default_view_tickets": "string", "default_view_tickets_selectedid": 0, "default_view_tickets_selectedname": "string", "default_filter_id_opps": 0, "default_filter_name_opps": "string", "default_columns_id_opps": 0, "default_columns_name_opps": "string", "default_view_opps": "string", "default_view_opps_selectedid": 0, "default_view_opps_selectedname": "string", "default_action_view": "string", "default_action_display": 0, "default_feed_view": "string", "ticket_preview_mode": 0, "default_ticket_preview_size": 0, "list_type": 0, "navmenu_mode": 0, "default_calendar_view": "string", "calendar_options": "string", "search_options": "string", "newtabpref": 0, "theme": "string", "language_id": 0, "language_name": "string", "app_colour": "string", "app_colour_type": 0, "enablehighcontrast": true, "actionscreen_display_type": 0, "homescreenchartid": 0, "homescreenchartname": "string", "homescreenchartpublishedid": "string", "sendowneremails": true, "dontemailmeifiloggedit": true, "workhour_start": 0, "workhour_end": 0, "chargerate": 0, "activedirectory_dn": "string", "third_party_guid": "string", "roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.541Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.541Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "add_roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.542Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.542Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "languagepack": { "id": 0, "name": "string", "short_name": "string", "active": true, "flag": "string", "is_custom": true, "synctonhd": true, "linked_id": 0, "linked_code": "string", "translations": [ { "value": "string", "label": "string" } ], "translation_details": [ { "id": 0, "language_id": 0, "sysid": 0, "systype": 0, "translation": "string", "iscustomised": true, "description": "string", "default_string": "string", "_warning": "string" } ], "translations_are_custom": true, "_warning": "string" }, "department": "string", "_is_a_departmentmanager": true, "_is_a_teammanager": true, "cannedtext": [ { "id": 0, "name": "string", "group_id": 0, "text": "string", "html": "string", "restriction_type": 0, "department_id": 0, "department_name": "string", "team_id": 0, "team_name": "string", "agent_id": 0, "agent_name": "string", "_canupdate": true, "_warning": "string" } ], "templates": [ { "id": 0, "name": "string", "type": 0, "domain": "string", "group_id": 0, "restriction_type": "string", "restrictto_department_id": 0, "restrictto_department_name": "string", "restrictto_team_id": 0, "restrictto_team_name": "string", "restrictto_agent_id": 0, "restrictto_agent_name": "string", "summary": "string", "tickettype_id": 0, "rule_count": 0, "creation_rules": [ { "id": 0, "parent_template_id": 0, "child_template_id": 0, "rule_type": 0, "createonchildclose_id": 0, "createonchildclose_name": "string", "working_days": 0, "outcome_id": 0, "outcome_name": "string", "field_id": 0, "field_name": "string", "approvalstatus": 0, "_warning": "string" } ], "todo_list": [ { "template_id": 0, "id": 0, "text": "string", "sequence": 0, "_warning": "string" } ], "emailto": "string", "emailcc": "string", "emailsubject": "string", "time": "2020-07-03T12:50:07.542Z", "disabled": true, "lastcreated": "2020-07-03T12:50:07.542Z", "nextcreationdate": "2020-07-03T12:50:07.542Z" } ], "twofactor_enabled": true, "_isnew": true, "adconnection": 0, "useadlogin": 0, "container_dn": "string", "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "notifications_personal": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "emailconfirmed": true, "accountconfirmed": true, "isinvite": true, "is_sales": true, "apptsync": 0, "_warning": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "colour": "string", "holiday_id": "string", "collection_id": "string", "type": 0, "appointment_type_id": 0, "appointment_type_name": "string", "ticket_id": 0, "subject": "string", "confirmed": true, "start_date": "2020-07-03T12:50:07.542Z", "end_date": "2020-07-03T12:50:07.542Z", "exchangestartdate": "2020-07-03T12:50:07.542Z", "exchangeenddate": "2020-07-03T12:50:07.542Z", "exchangemailboxfqdn": "string", "status": 0, "allday": true, "entryid": "string", "messagestatus": 0, "agent_status": 0, "note": "string", "note_html": "string", "betweenstart": "2020-07-03T12:50:07.542Z", "betweenend": "2020-07-03T12:50:07.542Z", "tolist": "string", "cclist": "string", "bcclist": "string", "usermessagestatus": 0, "reminderminutes": 0, "reminderstatus": 0, "is_task": true, "is_private": true, "reminderdate": "2020-07-03T12:50:07.542Z", "complete_note": "string", "complete_notehtml": "string", "complete_status": 0, "fromcompletedapid": 0, "complete_date": "2020-07-03T12:50:07.542Z", "complete_agent_id": 0, "offhold": true, "exchangelastmodifieddate": "2020-07-03T12:50:07.542Z", "changekey": "string", "changedinnhd": true, "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "user_id": 0, "user_name": "string", "meetingtype": 0, "commisionable": true, "invitesent": 0, "cspid": 0, "reminder_shown": true, "inform_agents": true, "inform_user": true, "holiday_type": 0, "_canupdate": true, "_force": true, "add_followup_appointment": true, "add_followup_task": true, "followup_start_date": "2020-07-03T12:50:07.542Z", "followup_end_date": "2020-07-03T12:50:07.542Z", "followup_allday": true, "followup_inform_agents": true, "followup_inform_user": true, "followup_agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.542Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.542Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "datecreated": "2020-07-03T12:50:07.542Z", "password": "string", "oldpassword": "string", "workday_id": 0, "workday_name": "string", "lunchbreak": 0, "costprice": 0, "agentphotodata": "string", "pagesize": 0, "signature": "string", "default_filter_id_tickets": 0, "default_filter_name_tickets": "string", "default_columns_id_tickets": 0, "default_columns_name_tickets": "string", "default_view_tickets": "string", "default_view_tickets_selectedid": 0, "default_view_tickets_selectedname": "string", "default_filter_id_opps": 0, "default_filter_name_opps": "string", "default_columns_id_opps": 0, "default_columns_name_opps": "string", "default_view_opps": "string", "default_view_opps_selectedid": 0, "default_view_opps_selectedname": "string", "default_action_view": "string", "default_action_display": 0, "default_feed_view": "string", "ticket_preview_mode": 0, "default_ticket_preview_size": 0, "list_type": 0, "navmenu_mode": 0, "default_calendar_view": "string", "calendar_options": "string", "search_options": "string", "newtabpref": 0, "theme": "string", "language_id": 0, "language_name": "string", "app_colour": "string", "app_colour_type": 0, "enablehighcontrast": true, "actionscreen_display_type": 0, "homescreenchartid": 0, "homescreenchartname": "string", "homescreenchartpublishedid": "string", "sendowneremails": true, "dontemailmeifiloggedit": true, "workhour_start": 0, "workhour_end": 0, "chargerate": 0, "activedirectory_dn": "string", "third_party_guid": "string", "roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.542Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.542Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "add_roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.542Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.542Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "languagepack": { "id": 0, "name": "string", "short_name": "string", "active": true, "flag": "string", "is_custom": true, "synctonhd": true, "linked_id": 0, "linked_code": "string", "translations": [ { "value": "string", "label": "string" } ], "translation_details": [ { "id": 0, "language_id": 0, "sysid": 0, "systype": 0, "translation": "string", "iscustomised": true, "description": "string", "default_string": "string", "_warning": "string" } ], "translations_are_custom": true, "_warning": "string" }, "department": "string", "_is_a_departmentmanager": true, "_is_a_teammanager": true, "cannedtext": [ { "id": 0, "name": "string", "group_id": 0, "text": "string", "html": "string", "restriction_type": 0, "department_id": 0, "department_name": "string", "team_id": 0, "team_name": "string", "agent_id": 0, "agent_name": "string", "_canupdate": true, "_warning": "string" } ], "templates": [ { "id": 0, "name": "string", "type": 0, "domain": "string", "group_id": 0, "restriction_type": "string", "restrictto_department_id": 0, "restrictto_department_name": "string", "restrictto_team_id": 0, "restrictto_team_name": "string", "restrictto_agent_id": 0, "restrictto_agent_name": "string", "summary": "string", "tickettype_id": 0, "rule_count": 0, "creation_rules": [ { "id": 0, "parent_template_id": 0, "child_template_id": 0, "rule_type": 0, "createonchildclose_id": 0, "createonchildclose_name": "string", "working_days": 0, "outcome_id": 0, "outcome_name": "string", "field_id": 0, "field_name": "string", "approvalstatus": 0, "_warning": "string" } ], "todo_list": [ { "template_id": 0, "id": 0, "text": "string", "sequence": 0, "_warning": "string" } ], "emailto": "string", "emailcc": "string", "emailsubject": "string", "time": "2020-07-03T12:50:07.543Z", "disabled": true, "lastcreated": "2020-07-03T12:50:07.543Z", "nextcreationdate": "2020-07-03T12:50:07.543Z" } ], "twofactor_enabled": true, "_isnew": true, "adconnection": 0, "useadlogin": 0, "container_dn": "string", "notifications": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "notifications_personal": [ { "id": 0, "name": "string", "agent_id": 0, "agent_name": "string", "type": 0, "delivery_method": 0, "eventno": 0, "emailtemplate_id": 0, "emailtemplate_name": "string", "user_id": 0, "user_name": "string", "email_list": "string", "slack_id": 0, "interval": 0, "restriction_type": 0, "restriction_department_id": 0, "restriction_department_name": "string", "restriction_team_id": 0, "restriction_team_name": "string", "webhook_id": "string", "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "notification_id": 0, "notification_name": "string", "role_id": "string", "role_name": "string", "_warning": "string" } ], "condition_count": 0, "subscriber_count": 0, "role_id": "string", "role_name": "string", "conditions": [ { "id": 0, "rule_id": 0, "fieldname": "string", "fieldid": 0, "type": 0, "value_int": 0, "value_string": "string", "value_display": "string", "value_type": "string", "_warning": "string" } ], "_canupdate": true, "channel_name": "string", "_warning": "string" } ], "emailconfirmed": true, "accountconfirmed": true, "isinvite": true, "is_sales": true, "apptsync": 0, "_warning": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "followup_user_id": 0, "followup_is_private": true, "followup_reminderminutes": 0, "followup_agent_status": 0, "followup_date": "2020-07-03T12:50:07.543Z", "followup_note": "string", "followup_note_html": "string", "followup_id": 0, "reassign_ticket": true, "contact_emailaddress": "string", "contact_phonenumber": "string", "appointment_hours": 0, "appointment_work_hours": 0, "complete_timetaken": 0, "contact_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.543Z", "date_inactive": "2020-07-03T12:50:07.543Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "ticket": {}, "outcomes": [ { "id": 0, "outcome": "string", "buttonname": "string", "labellong": "string", "colour": "string", "sequence": 0, "hidden": true, "systemid": 0, "dontshowscreen": true, "respondtype": 0, "sendemail": 0, "actionvisibility": true, "child_template_id": 0, "tfstype": "string", "icon": "string", "colour_type": 0, "newstatus": 0, "slaholdischecked": true, "userdesc": "string", "emailtemplate_id": 0, "emailtemplate_name": "string", "slareleaseischecked": true, "chargerate": 0, "defaultuserdef": 0, "defaultmanhrs": 0, "defaultnonbill": 0, "securitylevel": 0, "approval_process_id": 0, "approval_process_name": "string", "hidefromuser": true, "fieldvisible": "string", "hotkey": "string", "buttonimage": 0, "hidesendemail": true, "hidecloserequest": true, "defaultagent": 0, "defaultagent_name": "string", "defaultteam": "string", "includecc": true, "includeto": true, "default_note": "string", "mustassign": true, "requesttype": 0, "mustaddnote": true, "worddocid": 0, "worddocpath": "string", "synctosap": true, "child_template_name": "string", "tooverride": "string", "ccoverride": "string", "workflow_id": 0, "workflow_name": "string", "synctodynamics": true, "showhidecheckbox": true, "showslacheckbox": true, "showimportantcheckbox": true, "isimportant": true, "showfollowcheckbox": true, "follow": true, "defaultappointmentstatus": 0, "todo_template_id": 0, "todo_template_name": "string", "child_emailtemplate_id": 0, "child_emailtemplate_name": "string", "default_linkedticket_status": 0, "newaction_subject": "string", "newaction_subject_close": "string", "newaction_emailto": "string", "newaction_emailcc": "string", "newaction_emailbcc": "string", "newaction_emailfrom": 0, "newaction_emailfrom_address_override": "string", "newaction_projecttimebudget": 0, "newaction_supplier": { "id": 0, "name": "string", "logo": "string", "toplevel_id": 0, "toplevel_name": "string", "contact_name": "string", "email_address": "string", "phone_number": "string", "inactive": true, "emailtemplate_id": 0, "default_contract_id": 0, "default_contract_sla_id": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "datecreated": "2020-07-03T12:50:07.543Z", "phone_number_2": "string", "phone_number_3": "string", "notes": "string", "address": "string", "switchslatosupplier": true, "emailoverduefixby": true, "emailoverdueresponse": true, "webserviceurl": "string", "emailtemplate_name": "string", "accounts_id": "string", "website": "string", "portal_url": "string", "portal_ref": "string", "portal_username": "string", "portal_password": "string", "contact_title": "string", "mobile": "string", "fax": "string", "email_start_tag": "string", "email_end_tag": "string", "usesnhd": true, "nhdurl": "string", "nhdemailaddress": "string", "nhdpassword": "string", "parentid": 0, "emaildomain": "string", "users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.543Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "_isimport": true, "_warning": "string" }, "newaction_supplier_contract_id": 0, "newaction_supplier_sla_id": 0, "newaction_supplier_priority_id": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.543Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ], "newticket_user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.543Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.543Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.543Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.543Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.543Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.543Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.543Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.543Z", "date_inactive": "2020-07-03T12:50:07.543Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.544Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.544Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.544Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.544Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.544Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.544Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.544Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.544Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.544Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.544Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.544Z", "date_inactive": "2020-07-03T12:50:07.544Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.544Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.544Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.544Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.544Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.544Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.544Z", "date_inactive": "2020-07-03T12:50:07.544Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.544Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.544Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.544Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.544Z", "date_inactive": "2020-07-03T12:50:07.544Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.544Z", "date_inactive": "2020-07-03T12:50:07.544Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.544Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.544Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.544Z", "registrationdate": "2020-07-03T12:50:07.544Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.544Z", "date_inactive": "2020-07-03T12:50:07.544Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.544Z", "date_inactive": "2020-07-03T12:50:07.544Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.544Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.545Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "_ticketinfoloaded": true, "script_id": 0, "script_name": "string", "usetimer": true, "_warning": "string" } ], "utcoffset": 0, "_validateonly": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "name": "string", "weight": 0, "mustmatch": true, "criteria": [ { "id": 0, "qlid": 0, "fields": [ { "id": 0, "rule_id": 0, "qualification_criteria_id": 0, "fieldname": "string", "value_type": "string", "value_int": 0, "value_string": "string", "value_datetime": "2020-07-03T12:50:07.545Z", "partialmatch": true, "value_float": 0, "matchseparatedvalues": true, "value_display": "string", "tablename": "string", "type": 0, "_warning": "string" } ], "_warning": "string" } ], "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.545Z", "_warning": "string" } ], "agent_matched": true, "_domatch": true, "ticket": {}, "user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.545Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.545Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.545Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.545Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.545Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.545Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.545Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.545Z", "date_inactive": "2020-07-03T12:50:07.545Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.545Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.545Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.545Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.545Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.545Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.545Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.545Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.545Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.545Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.545Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.545Z", "date_inactive": "2020-07-03T12:50:07.545Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.545Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.545Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.545Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.545Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.545Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.545Z", "date_inactive": "2020-07-03T12:50:07.545Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.545Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.546Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.546Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.546Z", "date_inactive": "2020-07-03T12:50:07.546Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.546Z", "date_inactive": "2020-07-03T12:50:07.546Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.546Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.546Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.546Z", "registrationdate": "2020-07-03T12:50:07.546Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.546Z", "date_inactive": "2020-07-03T12:50:07.546Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.546Z", "date_inactive": "2020-07-03T12:50:07.546Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.546Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "_warning": "string" } ], "target_adjust": 0, "children": [ {} ], "dont_do_rules": true, "apply_rules": true, "_forcereassign": true, "_agent01_ok": true, "_agent02_ok": true, "return_this": true, "_validate_form": true, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.546Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.546Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "current_action_type": "string", "current_action_name": "string", "viewers": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.546Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.546Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_ispreview": true, "assets": [ { "id": 0, "inventory_number": "string", "key_field": "string", "key_field2": "string", "key_field3": "string", "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "assettype_id": 0, "assettype_name": "string", "colour": "string", "icon": "string", "warranty_end": "2020-07-03T12:50:07.546Z", "inactive": true, "is_primary_asset": true, "parent_id": 0, "child_id": 0, "contract_value": 0, "contract_ref": "string", "contract_id": 0, "supplier_id": 0, "supplier_name": "string", "supplier_contract_id": 0, "supplier_contract_ref": "string", "supplier_sla_id": 0, "supplier_priority_id": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "device_number": 0 } ], "nochangesequpdate": true, "_reclose": true, "email_start_tag_override": "string", "email_end_tag_override": "string", "follower_count": 0, "followers_agent": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.546Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.546Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "followers_user": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.546Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "client_id": 0 } ], "contact_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.546Z", "date_inactive": "2020-07-03T12:50:07.546Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "chat_id": 0, "actioncode": 0, "clone_count": 0, "todo_count": 0, "todo_list": [ { "ticket_id": 0, "id": 0, "done": true, "done_by_id": 0, "done_by_name": "string", "text": "string", "start_date": "2020-07-03T12:50:07.546Z", "end_date": "2020-07-03T12:50:07.546Z", "actual_start": "2020-07-03T12:50:07.546Z", "actual_end": "2020-07-03T12:50:07.546Z", "sequence": 0, "_warning": "string" } ], "service_count": 0, "services": [ { "id": 0, "name": "string", "summary": "string", "showinusercatalog": true, "showintechcatalog": true, "trackstatus": true, "service_category_id": 0, "service_category_name": "string", "cost": 0, "estimated_delivery": 0, "subscribable": true, "subscriber_count": 0, "asset_count": 0, "assettype_id": 0, "icon": "string", "current_status": 0, "status_message_update_internal": "string", "status_message_update_public": "string", "using_default_public_message": true, "status_date": "2020-07-03T12:50:07.546Z" } ], "commits": [ { "id": 0, "ticket_id": 0, "name": "string", "url": "string" } ], "is_opportunity": true, "is_project": true, "items_issued_count": 0, "items_issued": [ { "ticket_id": 0, "id": 0, "item_id": 0, "order_qty": 0, "shipped_qty": 0, "unit": 0, "cost_price": 0, "selling_price": 0, "status": "string", "date_shipped": "2020-07-03T12:50:07.546Z", "note": "string", "note2": "string", "name": "string", "supplier_part_code": "string", "location_id": 0, "asset_number": 0, "asset_site": 0, "warranty_reported": true, "selected": true, "stock_adjusted_already": true, "cost_centre": 0, "agent_id": 0, "assetgroup_name": "string", "assettype_name": "string", "supplier_name": "string", "_warning": "string" } ], "quotation_count": 0, "quotations": [ { "id": 0, "title": "string", "ticket_id": 0, "status": 0, "po_ref": "string", "date": "2020-07-03T12:50:07.546Z", "expiry_date": "2020-07-03T12:50:07.546Z", "revenue": 0, "tax_total": 0, "total": 0, "cost": 0, "profit": 0, "carriage_desc": "string", "carriage_price": 0, "auth_by": "string", "note": "string", "user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "item_tax_code": 0, "site_guid": "string", "area_guid": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.546Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "datecreated": "2020-07-03T12:50:07.546Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "old_password": "string", "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2020-07-03T12:50:07.546Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": { "id": 0, "name": "string", "client_id": 0, "client_name": "string", "clientsite_name": "string", "inactive": true, "sla_id": 0, "phonenumber": "string", "colour": "string", "timezone": "string", "invoice_address_isdelivery": true, "datecreated": "2020-07-03T12:50:07.547Z", "text": 0, "globx": 0, "globy": 0, "style": 0, "inuseby": 0, "notes": "string", "upwho": 0, "uptimestamp": "2020-07-03T12:50:07.547Z", "xrefsite": 0, "zoffsetx": 0, "zoffsety": 0, "zoomx": 0, "zoomy": 0, "smallx": 0, "smally": 0, "bigx": 0, "bigy": 0, "ldapstring": "string", "emaildomain": "string", "deliverby": 0, "isinvoicesite": true, "refnumber": 0, "defaultdelivery": true, "seriousnesslevel": 0, "geocoord1": 0, "geocoord2": 0, "todomain": "string", "defaultstocklocation": 0, "stopped": 0, "gfisiteid": 0, "sitetimeoffset": 0, "sitedateformat": 0, "disclaimermatchstring": "string", "emailsubjectprefix": "string", "regionaldirector": 0, "facilitiesmanager": 0, "actguid": "string", "teamviewerpassword": "string", "contractlastchecked": "2020-07-03T12:50:07.547Z", "maincontact_id": 0, "maincontact_name": "string", "wildcardref": "string", "monthlyreportlastrun": "2020-07-03T12:50:07.547Z", "monthlyreportinclude": true, "monthlyreportemailmanager": true, "accountmanagertech": true, "monthlyreportemaildirect": true, "language_id": 0, "language_name": "string", "snowname": "string", "linked_organisation_id": 0, "client": { "id": 0, "name": "string", "toplevel_id": 0, "toplevel_name": "string", "inactive": true, "colour": "string", "confirmemail": 0, "actionemail": 0, "clearemail": 0, "messagegroup_id": 0, "from_address_override": "string", "logo": "string", "override_org_logo": true, "override_org_name": "string", "override_org_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.547Z", "date_inactive": "2020-07-03T12:50:07.547Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "override_org_phone": "string", "override_org_email": "string", "override_org_website": "string", "override_org_portalurl": "string", "mailbox_override": 0, "default_mailbox_id": 0, "calldate": "2020-07-03T12:50:07.547Z", "item_tax_code": 0, "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "attachments": [ { "id": 0, "filename": "string", "datecreated": "2020-07-03T12:50:07.547Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string", "download_url": "string", "third_party_token": "string", "third_party_id": "string" } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "pritech": 0, "sectech": 0, "accountmanagertech": 0, "datecreated": "2020-07-03T12:50:07.547Z", "createdfrom_id": 0, "notes": "string", "announce": "string", "announcedate": "2020-07-03T12:50:07.547Z", "pritech_name": "string", "sectech_name": "string", "prinotify": true, "secnotify": true, "priassign": true, "secassign": true, "accountmanagertech_name": "string", "percentage_to_survey": 0, "chargeperiod": 0, "chargehours": 0, "chargecarryover": 0, "invoiceyes": true, "fluserdef1": "string", "fluserdef2": "string", "fluserdef3": "string", "fluserdef4": "string", "fluserdef5": "string", "floverride": true, "fluserdef1hide": true, "fluserdef2hide": true, "fluserdef3hide": true, "fluserdef4hide": true, "fluserdef5hide": true, "fluserdef1mand": true, "fluserdef2mand": true, "fluserdef3mand": true, "fluserdef4mand": true, "fluserdef5mand": true, "includeactions": true, "needsinvoice": true, "startdate": "2020-07-03T12:50:07.547Z", "startbalance": 0, "hourlyrate": 0, "periodcharge": 0, "dontinvoice": true, "invoicetemplate": "string", "invoicecomment": "string", "lastinvoiceenddate": "2020-07-03T12:50:07.547Z", "showslaonweb": true, "item_tax_code_name": "string", "service_tax_code": 0, "service_tax_code_name": "string", "contract_tax_code": 0, "contract_tax_code_name": "string", "accountsid": "string", "imageindex": 0, "chargehours2": 0, "hourlyrate2": 0, "cat2": "string", "cat3": "string", "cat4": "string", "cat5": "string", "enddate": "2020-07-03T12:50:07.547Z", "ucemail": 0, "fcemail": 0, "stopped": 0, "actguid": "string", "smsbalance": 0, "html": "string", "hv": 0, "hvdate": "2020-07-03T12:50:07.547Z", "emailinvoice": true, "seriousnesslevel": 0, "defcat1": "string", "defcat2": "string", "defcat3": "string", "defcat4": "string", "thresholdbreached": 0, "monthlyreportinclude": true, "monthlyreportlastrun": "2020-07-03T12:50:07.547Z", "monthlyreportemaildirect": true, "monthlyreportemailmanager": true, "monthlyreportshowonweb": true, "ref": "string", "areatype": 0, "unmatchedcombinations": 0, "prepayrecurringchargenextdate": "2020-07-03T12:50:07.547Z", "billforrecurringprepayamount": true, "prepayrecurringcharge": 0, "prepayrecurringhours": 0, "prepayrecurringchargebp": 0, "gficlientid": "string", "accountsemailaddress": "string", "disclaimermatchstring": "string", "paymentterms": 0, "showallnonbillable": true, "billinggroup": 0, "autotopupthreshhold": 0, "autotopuptoamount": 0, "autotopupcostperhour": 0, "autotopupbyamount": 0, "surchargeid": 0, "contracttemplateid": 0, "overidegreeting": "string", "clientpackage": 0, "scopeofbusiness": 0, "preferredagent": 0, "callhandlingnotes": "string", "teamviewerpassword": "string", "customertype": 0, "customertype_new": "string", "discountperc": 0, "showfaqfortoplevel": true, "accountsccemailaddress": "string", "isopportunity": 0, "snowname": "string", "is_vip": true, "main_site_id": 0, "main_site_name": "string", "linked_organisation_id": 0, "all_organisations_allowed": true, "allowed_organisations": [ { "id": 0, "name": "string", "reply_address": "string", "messagegroup_id": 0, "address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.547Z", "date_inactive": "2020-07-03T12:50:07.547Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "phone": "string", "fax": "string", "email": "string", "website": "string", "logo": "string", "deliverysite": 0, "portalurl": "string", "portalcolour": "string", "portalfolderlocation": "string", "departments": [ { "id": 0, "name": "string", "organisation_id": 0, "organisation_name": "string", "long_name": "string", "type": 0, "teams": [ { "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.547Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.547Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ] } ], "agent_members": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2020-07-03T12:50:07.547Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "tickettypes": [ { "id": 0, "agent_id": 0, "agent_name": "string", "tickettype_id": 0, "tickettype_name": "string", "role_id": "string", "role_name": "string", "cancreate": true, "canview": true, "canedit": true, "_warning": "string" } ], "qualifications": [ { "id": 0, "agent_id": 0, "agent_name": "string", "qualification_id": 0, "qualification_name": "string", "role_id": "string", "role_name": "string", "date": "2020-07-03T12:50:07.547Z", "_warning": "string" } ], "qualification_weighting": 0, "qualified": true, "role_list": "string", "current_action_type": "string", "current_action_name": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "user_count": 0 } ], "linked_client_id": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.547Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "_warning": "string" } ], "override_signature": "string", "contractaccountsdesc": "string", "prepayaccountsdesc": "string", "site_update": [ {} ], "newclient_sitename": "string", "newclient_phonenumber": "string", "newclient_domain": "string", "newclient_timezone": "string", "newclient_contactname": "string", "newclient_contactemail": "string", "newclient_contacttitle": "string", "newclient_web_access_level": 0, "newclient_sendwelcomeemail": true, "newclient_delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.547Z", "date_inactive": "2020-07-03T12:50:07.547Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "faqlists": [ { "id": 0, "name": "string", "showforall": true, "level": 0, "is_group": true, "group_id": 0, "group_name": "string", "full_name": "string", "article_count": 0, "fields": [ { "id": 0, "rtid": 0, "fieldid": 0, "seq": 0, "tableid": 0, "groupid": 0, "endusernew": 0, "enduserdetail": 0, "technew": 0, "techdetail": 0, "fieldname": "string", "fieldinfo": { "id": 0, "name": "string", "label": "string", "labellong": "string", "summary": "string", "hint": "string", "lookup": 0, "type": 0, "custom": 0, "usage": 0, "tab_id": 0, "tab_name": "string", "table_id": 0, "table_name": "string", "readonly": true, "addunknown": true, "extratype": 0, "calcfield": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "user_searchable": true, "defaultvalue": "string", "ordervaluesalphanumerically": true, "defaultvalue_lookup": "string", "values": [ { "lookupid": 0, "id": 0, "name": "string", "value2": "string", "value2_bool": true, "value3": "string", "value3_bool": true, "value4": "string", "value4_bool": true, "value5": "string", "value5_bool": true, "value6": "string", "value6_bool": true, "value7": "string", "value7_bool": true, "rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.547Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "_isnewcode": true, "_warning": "string" } ], "new_values": "string", "variable_name": "string", "faults_field_name": "string", "actions_field_name": "string", "table_info": { "id": 0, "name": "string", "linkto_table_id": 0, "note": "string", "fields": [ {} ], "_warning": "string" }, "client_restrictions": [ { "id": 0, "client_id": 0, "client_name": "string", "field_id": 0 } ], "database_lookup_id": 0, "database_lookup_name": "string", "third_party_name": "string", "sqllookup": "string", "_testsql": true, "_warning": "string" }, "visibility_conditions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "lookup_field_id": 0, "lookup_value_id": 0, "lookup_value": "string", "_warning": "string" } ], "value_restrictions": [ { "id": 0, "tickettype_id": 0, "field_id": 0, "value_id": 0, "value_name": "string", "_warning": "string" } ], "group": { "id": 0, "header": "string", "name": "string", "fields": [ {} ], "_warning": "string" }, "_warning": "string" } ] } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.547Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "allowall_tickettypes": true, "allowed_tickettypes": [ { "id": 0, "name": "string", "use": "string", "sequence": 0, "default_sla": 0, "group_id": 0, "group_name": "string", "jira_issue_type": "string", "ticket_count": 0, "cancreate": true, "agentscanselect": true, "itilrequesttype": 0 } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "billingplans": [ { "client_id": 0, "seq": 0, "type": 0, "itil_requesttype": 0, "priority": 0, "chargerate_id": 0, "chargerate_name": "string", "multiplier": 0, "plan_id": 0, "plan_name": "string", "category_1": "string", "_warning": "string" } ], "overriding_rates": [ { "id": 0, "area": 0, "contract_id": 0, "charge_id": 0, "startdate": "2020-07-03T12:50:07.547Z", "rate": 0, "org": 0, "minimum": 0, "increment": 0, "oohmultiplier": 0, "holidaymultiplier": 0, "weekendmultiplier": 0, "surcharge": true, "round": 0, "current": true, "_warning": "string" } ], "newclient_siteguid": "string", "_isimport": true, "_importtype": "string", "_warning": "string" }, "users_update": [ {} ], "newsite_contactname": "string", "newsite_contactemail": "string", "newsite_contacttitle": "string", "newsite_web_access_level": 0, "newsite_sendwelcomeemail": true, "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.547Z", "date_inactive": "2020-07-03T12:50:07.547Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "invoice_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.548Z", "date_inactive": "2020-07-03T12:50:07.548Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.548Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "_reassign_all_to_user": 0, "fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ], "licences": [ { "id": "string", "licence_key": "string", "licencehashdate": "2020-07-03T12:50:07.548Z", "site_id": 0, "client_id": 0, "client_name": "string", "version": "string", "apiurl": "string", "organisationname": "string", "is_trial": true, "trialexpiry": "2020-07-03T12:50:07.548Z", "registrationdate": "2020-07-03T12:50:07.548Z" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "guid": "string", "_isimport": true, "_warning": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true, "database_lookup_id": 0, "third_party_name": "string", "extratype": 0 } ], "site_fields": [ { "id": 0, "name": "string", "validate": "string", "value": {}, "display": "string", "mandatory": true, "showonactivity": true, "lookup": 0, "systemuse": 0, "parenttype_id": 0, "url": "string", "typeinfo_id": 0 } ] }, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.548Z", "date_inactive": "2020-07-03T12:50:07.548Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "addresses": [ { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2020-07-03T12:50:07.548Z", "date_inactive": "2020-07-03T12:50:07.548Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" } ], "departments": [ { "id": 0, "user_id": 0, "user_name": "string", "department_id": 0, "department_name": "string", "is_manager": true } ], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2020-07-03T12:50:07.548Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_isimport": true, "memberof": "string", "_importtype": "string", "azureoid": "string", "usercompany": [ { "company_id": 0, "user_id": 0, "name": "string", "_warning": "string" } ], "supplier": { "id": 0, "name": "string" }, "_warning": "string", "client_id": 0 }, "user_id": 0, "user_name": "string", "site_id": 0, "site_name": "string", "client_id": 0, "client_name": "string", "scope": "string", "risk": "string", "qr2filename": "string", "agent_id": 0, "includegroupeditemprice": true, "includegroupeditemqty": true, "daystodeliver": 0, "currency": "string", "includequotationlinenotes": true, "includegrouppriceandqty": true, "approvaldatetime": "2020-07-03T12:50:07.548Z", "approvalnote": "string", "approvalstate": 0, "lines": [ { "id": 0, "sort_seq": 0, "productcode": "string", "name": "string", "price": 0, "net_total": 0, "baseprice": 0, "costprice": 0, "profit": 0, "profit_percentage": 0, "quantity": 0, "total_price": 0, "total_net_total": 0, "total_costprice": 0, "total_profit": 0, "total_tax": 0, "total_discount": 0, "tax": 0, "qhid": 0, "item_id": 0, "note": "string", "servicefee": 0, "recovery": 0, "margin": 0, "billingperiod": 0, "startdate": "2020-07-03T12:50:07.548Z", "autorenew": true, "item_tax_code": 0, "item_recurring": true, "group_id": 0, "printitem": true, "isgroupdesc": true, "discount": 0, "discount_perc": 0, "supplier_id": 0, "supplier_name": "string", "optional": true, "cost_centre": 0, "stock_location": 0, "_warning": "string" } ], "_validateonly": true, "_print_preview": true, "_print_generate": true, "printhtml": "string", "pdf_attachment_id": 0, "_warning": "string" } ], "third_party_client_id": "string", "_refreshresponse": true, "_isimport": true, "status_name": "string", "agent_name": "string", "requesttype_name": "string", "sla_name": "string", "priority_name": "string", "_importid": 0, "new_service_subscribers": [ { "id": 0, "service_id": 0, "service_name": "string", "type": "string", "data_id": 0, "data_name": "string", "emailupdates": true, "_warning": "string" } ], "sendtopagerduty": true, "splunkurl": "string", "splunksearch": "string", "budgettype_id": 0, "budgettype_name": "string", "budgets": [ { "id": 0, "ticket_id": 0, "budgettype_id": 0, "budgettype_name": "string", "hours": 0, "days": 0, "rate": 0, "rate_days": 0, "estimated_hours": 0, "estimated_days": 0, "estimated_money": 0, "actual_hours": 0, "actual_days": 0, "actual_money": 0, "_warning": "string" } ], "_importtype": "string", "_warning": "string", "close_unassigned": true, "facebookid": "string", "contract_refextra": "string", "isbeingclosed": true } ] |