Public/Tickets/Get-FreshServiceNote.ps1
|
<#
.SYNOPSIS Returns a Freshservice Note on Problem, Change or Release. .DESCRIPTION Returns a Freshservice Note on Problem, Change or Release via REST API. For Tickets, see Get-FreshServiceConversation. https://api.freshservice.com/#view_a_problem_note https://api.freshservice.com/#view_a_change_note https://api.freshservice.com/#view_a_release .PARAMETER Id Unique id of the note. .PARAMETER parent_id Unique id of the parent Ticket, Problem, Change or Release. .PARAMETER type Parent object type to create time entry (e.g. Ticket, Problem, Change, Release). .PARAMETER per_page Number of records to return per page during pagination. Maximum of 100 records. .PARAMETER page The page number to retrieve during pagination. .EXAMPLE Get-FreshServiceNote -parent_id 2 -type Problem id : 21000071787 created_at : 1/10/2023 6:24:23 PM updated_at : 1/10/2023 6:24:23 PM body : <div>A note added to a Problem.</div> body_text : A note added to a Problem. user_id : 21000418005 notify_emails : Return all Freshservice Notes on Problem id 2. .EXAMPLE Get-FreshServiceNote -parent_id 2 -type Problem -id 21000071797 id : 21000071797 created_at : 1/10/2023 7:52:26 PM updated_at : 1/10/2023 8:01:18 PM body : Updated note on a problem body_text : Updated note on a problem user_id : 21000418005 notify_emails : Return a specific Freshservice Note on Problem id 2 by id 21000071797. .NOTES This module was developed and tested with Freshservice REST API v2. #> function Get-FreshServiceNote { [CmdletBinding(DefaultParameterSetName = 'default')] param ( [Parameter( Mandatory = $false, HelpMessage = 'Unique id for Ticket to get conversations', ParameterSetName = 'default', Position = 0 )] [long]$Id, [Parameter( Mandatory = $true, HelpMessage = 'Unique id of the parent Ticket, Problem, Change or Release.', ValueFromPipelineByPropertyName = $true )] [Alias('ParentId')] [long]$parent_id, [Parameter( Mandatory = $true, HelpMessage = 'Parent object type to create time entry (e.g. Ticket, Problem, Change, Release)', ValueFromPipelineByPropertyName = $true )] [ValidateSet('Ticket','Problem','Change','Release')] [string]$type, [Parameter( Mandatory = $false, HelpMessage = 'Number of records per page returned during pagination. Default is 30. Max is 100.', ParameterSetName = 'default', Position = 1 )] [int]$per_page = 100, [Parameter( Mandatory = $false, HelpMessage = 'Page number to begin record return.', ParameterSetName = 'default', Position = 2 )] [int]$page = 1 ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } $qry = [System.Web.HttpUtility]::ParseQueryString([String]::Empty) $uri = [System.UriBuilder]('{0}/{1}s/{2}' -f $PrivateData['FreshserviceBaseUri'], $type.ToLower(),$parent_id) $enablePagination = $true } process { if ($type -eq 'Ticket') { $uri.Path = "{0}/conversations" -f $uri.Path, $Id } else { $uri.Path = "{0}\notes" -f $uri.Path, $Id } if ($Id) { $uri.Path = "{0}/{1}" -f $uri.Path, $Id $enablePagination = $true } try { if ($enablePagination) { $qry['page'] = $page $qry['per_page'] = $per_page } $uri.Query = $qry.ToString() $uri = $uri.Uri.AbsoluteUri $results = do { $params = @{ Uri = $uri Method = 'GET' ErrorAction = 'Stop' } $result = Invoke-FreshworksRestMethod @params if ($result.Content) { $content = $result.Content | ConvertFrom-Json #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name | Where-Object -FilterScript {$_ -like 'note*' -or $_ -like 'conversation*'} Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } if ($result.Headers.Link) { $uri = [regex]::Matches($result.Headers.Link,'<(?<Uri>.*)>')[0].Groups['Uri'].Value } } until (!$result.Headers.Link) } catch { Throw $_ } } end { $results } } |