Public/Set-FreshServiceRequester.ps1
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<#
.SYNOPSIS Updates a Freshservice Requester. .DESCRIPTION Updates a Freshservice Requester via REST API. https://api.freshservice.com/#requesters .PARAMETER id Unique Id of the requester. .PARAMETER first_name First name of the requester. .PARAMETER last_name Last name of the requester. .PARAMETER job_title Job title of the requester. .PARAMETER primary_email Primary email address of the requester. .PARAMETER secondary_emails Additional/secondary emails associated with the requester. .PARAMETER work_phone_number Work phone number of the requester. .PARAMETER mobile_phone_number Mobile phone number of the requester. .PARAMETER department_ids Unique IDs of the departments associated with the requester .PARAMETER can_see_all_tickets_from_associated_departments Set to true if the requester must be allowed to view tickets filed by other members of the department, and false otherwise. can_see_all_tickets_from_associated_departments will automatically be set to false unless it is explicitly set to true in the payload, irrespective of the previous value of the field. .PARAMETER reporting_manager_id User ID of the requester's reporting manager. .PARAMETER address Address of the requester. .PARAMETER time_zone Time zone of the requester. Read more here. .PARAMETER time_format Time format for the requester.Possible values:12h (12 hour format)24h (24 hour format) .PARAMETER language Language used by the requester. The default language is "en" (English). Read more here. .PARAMETER location_id Unique ID of the location associated with the requester. .PARAMETER background_information Background information of the requester. .PARAMETER custom_fields Key-value pair containing the names and values of the (custom) requester fields. .PARAMETER convert_to_agent Convert a requester to an occasional agent with SD Agent role and no group memberships. https://api.freshservice.com/#convert_to_agent .PARAMETER reactivate This operation allows you to reactivate a particular deactivated requester. https://api.freshservice.com/#reactivate_a_requester .PARAMETER merge Merge secondary requesters into a primary requester. https://api.freshservice.com/#merge_requesters .PARAMETER secondary_requesters Secondary requester ids for Merge operation. .EXAMPLE Set-FreshServiceRequester -id 21001799737 -job_title 'Analyst II' active : True address : 123 Anywhere Lane background_information : Technical Wizard Lvl 1000. can_see_all_changes_from_associated_departments : False can_see_all_tickets_from_associated_departments : False created_at : 3/3/2023 2:27:49 PM custom_fields : @{employee_id=} department_ids : {} department_names : external_id : 33359e1c-153f-4e67-a66f-cafdd5949a2e first_name : Alex has_logged_in : False id : 21001799737 is_agent : False job_title : Analyst II language : en last_name : Smith location_id : location_name : mobile_phone_number : 800-555-9999 primary_email : Alex.test1@example.com reporting_manager_id : secondary_emails : {Alex.test2@example.com} time_format : 12h time_zone : Eastern Time (US & Canada) updated_at : 3/31/2023 1:15:40 AM vip_user : False work_phone_number : Updates the title of a Freshservice Requester. .EXAMPLE Set-FreshServiceRequester -id 21001799737 -reactivate active : True address : 123 Anywhere Lane background_information : Technical Wizard Lvl 1000. can_see_all_changes_from_associated_departments : False can_see_all_tickets_from_associated_departments : False created_at : 3/3/2023 2:27:49 PM custom_fields : @{employee_id=} department_ids : {} department_names : external_id : 33359e1c-153f-4e67-a66f-cafdd5949a2e first_name : Alex has_logged_in : False id : 21001799737 is_agent : False job_title : Analyst II language : en last_name : Smith location_id : location_name : mobile_phone_number : 800-555-9999 primary_email : Alex.test1@example.com reporting_manager_id : secondary_emails : {Alex.test2@example.com} time_format : 12h time_zone : Eastern Time (US & Canada) updated_at : 3/31/2023 1:19:07 AM vip_user : False work_phone_number : Reactivates a deactivated requester. .EXAMPLE Set-FreshServiceRequester -id 21001799737 -merge -secondary_requesters 21001941828 active : True address : 123 Anywhere Lane background_information : Technical Wizard Lvl 1000. can_see_all_changes_from_associated_departments : False can_see_all_tickets_from_associated_departments : False created_at : 3/3/2023 2:27:49 PM custom_fields : @{employee_id=} department_ids : {} department_names : external_id : 33359e1c-153f-4e67-a66f-cafdd5949a2e first_name : Alex has_logged_in : False id : 21001799737 is_agent : False job_title : Analyst II language : en last_name : Smith location_id : location_name : mobile_phone_number : 800-555-9999 primary_email : Alex.test1@example.com reporting_manager_id : secondary_emails : {Alex.agent2@example.com, Alex.test2@example.com} time_format : 12h time_zone : Eastern Time (US & Canada) updated_at : 3/31/2023 1:22:44 AM vip_user : False work_phone_number : Merge secondary requesters with a primary Freshservice Requester. .NOTES This module was developed and tested with Freshservice REST API v2. #> function Set-FreshServiceRequester { [CmdletBinding(SupportsShouldProcess=$true, ConfirmImpact='Medium', DefaultParameterSetName = 'default')] param ( [Parameter( Mandatory = $true, ParameterSetName = 'default', HelpMessage = 'Unique Id of the requester.', ValueFromPipelineByPropertyName = $true )] [Parameter( Mandatory = $true, ParameterSetName = 'reactivate', HelpMessage = 'Unique Id of the requester.', ValueFromPipelineByPropertyName = $true )] [Parameter( Mandatory = $true, ParameterSetName = 'convert_to_agent', HelpMessage = 'Unique Id of the requester.', ValueFromPipelineByPropertyName = $true )] [Parameter( Mandatory = $true, ParameterSetName = 'merge', HelpMessage = 'Unique Id of the Primary requester.', ValueFromPipelineByPropertyName = $true )] [long]$id, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'First name of the requester.', ValueFromPipelineByPropertyName = $true )] [string]$first_name, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Last name of the requester.', ValueFromPipelineByPropertyName = $true )] [string]$last_name, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Job title of the requester.', ValueFromPipelineByPropertyName = $true )] [string]$job_title, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Primary email address of the requester.', ValueFromPipelineByPropertyName = $true )] [string]$primary_email, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Additional/secondary emails associated with the requester.', ValueFromPipelineByPropertyName = $true )] [string[]]$secondary_emails, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Work phone number of the requester.', ValueFromPipelineByPropertyName = $true )] [string]$work_phone_number, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Mobile phone number of the requester.', ValueFromPipelineByPropertyName = $true )] [string]$mobile_phone_number, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Unique IDs of the departments associated with the requester', ValueFromPipelineByPropertyName = $true )] [long[]]$department_ids, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Set to true if the requester must be allowed to view tickets filed by other members of the department, and false otherwise', ValueFromPipelineByPropertyName = $true )] [boolean]$can_see_all_tickets_from_associated_departments, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'User ID of the requesters reporting manager.', ValueFromPipelineByPropertyName = $true )] [int]$reporting_manager_id, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Address of the requester.', ValueFromPipelineByPropertyName = $true )] [string]$address, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Time zone of the requester. Read more here.', ValueFromPipelineByPropertyName = $true )] [string]$time_zone, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Time format for the requester.Possible values:12h (12 hour format)24h (24 hour format)', ValueFromPipelineByPropertyName = $true )] [string]$time_format, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Language used by the requester. The default language is "en" (English). Read more here.', ValueFromPipelineByPropertyName = $true )] [string]$language, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Unique ID of the location associated with the requester.', ValueFromPipelineByPropertyName = $true )] [int]$location_id, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Background information of the requester.', ValueFromPipelineByPropertyName = $true )] [string]$background_information, [Parameter( Mandatory = $false, ParameterSetName = 'default', HelpMessage = 'Key-value pair containing the names and values of the (custom) requester fields.', ValueFromPipelineByPropertyName = $true )] [hashtable]$custom_fields, [Parameter( Mandatory = $false, ParameterSetName = 'convert_to_agent', HelpMessage = 'Convert a requester to an occasional agent with SD Agent role and no group memberships.', ValueFromPipelineByPropertyName = $true )] [switch]$convert_to_agent, [Parameter( Mandatory = $false, ParameterSetName = 'reactivate', HelpMessage = 'This operation allows you to reactivate a particular deactivated requester.', ValueFromPipelineByPropertyName = $true )] [switch]$reactivate, [Parameter( Mandatory = $true, ParameterSetName = 'merge', HelpMessage = 'Merge secondary requesters into a primary requester.', ValueFromPipelineByPropertyName = $true )] [switch]$merge, [Parameter( Mandatory = $true, ParameterSetName = 'merge', HelpMessage = ' Secondary requester ids for Merge operation..', ValueFromPipelineByPropertyName = $true )] [long[]]$secondary_requesters ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } } process { $qry = [System.Web.HttpUtility]::ParseQueryString([String]::Empty) $uri = [System.UriBuilder]('{0}/requesters' -f $PrivateData['FreshserviceBaseUri']) if ($Id) { $uri.Path = "{0}/{1}" -f $uri.Path, $Id [void]$PSBoundParameters.Remove('id') } if ($PSBoundParameters.ContainsKey('convert_to_agent')) { $uri.Path = '{0}/convert_to_agent' -f $uri.Path [void]$PSBoundParameters.Remove('convert_to_agent') } elseif ($PSBoundParameters.ContainsKey('reactivate')) { $uri.Path = '{0}/reactivate' -f $uri.Path [void]$PSBoundParameters.Remove('reactivate') } elseif ($PSBoundParameters.ContainsKey('merge')) { $uri.Path = '{0}/merge' -f $uri.Path $qry.Add('secondary_requesters', ($secondary_requesters -join ',')) [void]$PSBoundParameters.Remove('merge') [void]$PSBoundParameters.Remove('secondary_requesters') } $jsonBody = @{} $PSBoundParameters.keys.where{ $PSItem -notin $PrivateData.FreshserviceBodyExclusions }.foreach{ $jsonBody[$PSItem.ToLower()] = $PSBoundParameters[$PSItem] } try { if ($PSCmdlet.ShouldProcess($uri.Uri.AbsoluteUri)) { $uri.Query = $qry.ToString() $params = @{ Uri = $uri.Uri.AbsoluteUri Method = 'PUT' Body = $jsonBody | ConvertTo-Json ErrorAction = 'Stop' } $result = Invoke-FreshworksRestMethod @params $content = $result.Content | ConvertFrom-Json if ($content) { #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } } } catch { Throw $_ } } end {} } |