Modules/Scripts/APIs/SupportTickets.ps1
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<# .Synopsis Inventory for Azure Support Tickets .DESCRIPTION Excel Sheet Name: SupportTickets .Link https://github.com/microsoft/ARI/Modules/APIs/SupportTickets.ps1 .COMPONENT This powershell Module is part of Azure Resource Inventory (ARI) .NOTES Version: 4.0.1 First Release Date: 25th Aug, 2024 Authors: Claudio Merola #> <######## Default Parameters. Don't modify this ########> param($SCPath, $Sub, $Intag, $Resources, $Task , $File, $SmaResources, $TableStyle, $Unsupported) If ($Task -eq 'Processing') { <######### Insert the resource extraction here ########> $Tickets = $Resources | Where-Object { $_.TYPE -eq 'Microsoft.Support/supportTickets' } <######### Insert the resource Process here ########> if($Tickets) { $tmp = @() foreach ($1 in $Tickets) { $data = $1.PROPERTIES $timecreated = $data.createdDate $timecreated = [datetime]$timecreated $timecreated = $timecreated.ToString("yyyy-MM-dd HH:mm") $ProblemDate = $data.problemStartTime $ProblemDate = [datetime]$ProblemDate $ProblemDate = $ProblemDate.ToString("yyyy-MM-dd HH:mm") $ModDate = $data.modifiedDate $ModDate = [datetime]$ModDate $ModDate = $ModDate.ToString("yyyy-MM-dd HH:mm") $obj = @{ 'ID' = $1.id; 'Support Ticket' = $data.supportTicketId; 'Title' = $data.title; 'Support Plan' = $data.supportPlanType; 'Service' = $data.serviceDisplayName; 'Current Severity' = $data.severity; 'Status' = $data.status; 'Creation Date' = $timecreated; '24/7 Response' = $data.require24X7Response; 'Ticket SLA (minutes)' = $data.serviceLevelAgreement.slaMinutes; 'Problem Start Date' = $ProblemDate; 'Last Modified Date' = $ModDate; 'Support Engineer' = $data.supportEngineer.emailAddress; 'Ticket Contact Name' = ($data.contactDetails.firstName + ' ' + $data.contactDetails.lastName); 'Ticket Contact Email' = $data.contactDetails.primaryEmailAddress; 'Ticket Contact Country' = $data.contactDetails.country; } $tmp += $obj } $tmp } } <######## Resource Excel Reporting Begins Here ########> Else { <######## $SmaResources.(RESOURCE FILE NAME) ##########> if ($SmaResources.SupportTickets) { $TableName = ('TicketsTable_'+($SmaResources.SupportTickets.id | Select-Object -Unique).count) $Style = New-ExcelStyle -HorizontalAlignment Center -AutoSize -NumberFormat '0' $cond = @() $cond += New-ConditionalText Open -Range F:F $Exc = New-Object System.Collections.Generic.List[System.Object] $Exc.Add('Support Ticket') $Exc.Add('Title') $Exc.Add('Support Plan') $Exc.Add('Service') $Exc.Add('Current Severity') $Exc.Add('Status') $Exc.Add('Creation Date') $Exc.Add('24/7 Response') $Exc.Add('Ticket SLA (minutes)') $Exc.Add('Support Engineer') $Exc.Add('Problem Start Date') $Exc.Add('Last Modified Date') $Exc.Add('Ticket Contact Name') $Exc.Add('Ticket Contact Email') $Exc.Add('Ticket Contact Country') $ExcelVar = $SmaResources.SupportTickets $ExcelVar | ForEach-Object { [PSCustomObject]$_ } | Select-Object -Unique $Exc | Export-Excel -Path $File -WorksheetName 'SupportTickets' -AutoSize -TableName $TableName -MaxAutoSizeRows 100 -TableStyle $tableStyle -ConditionalText $cond -Numberformat '0' -Style $Style } } |